Oct 27 2017, 01:57 PM
QUOTE(zeluver94 @ Oct 27 2017, 08:19 AM)
Hi guys I need some advice here .
I bought my Apple Watch 2nd gen less than a month ago and one day the whole watch just suddenly died. I tried charging it overnight, Tried force resetting, changing cables etc all didn't work.
So I sent in the one utama's mac city for service, they filed my case as "phone cannot on or maybe faulty charger". 2 days later they called me up and said that the technicians found a hairline crack on the screen, therefore my warranty is voided. I argued back that my watch was perfectly fine when I handed it over the counter at one Utama and it might be their own negligence that caused the hairline crack. Mac city was quite persistent about it and they kept quoting that there's nothing they can do as it's apple's policy.
Additional point : the guy over the counter was pretty shocked too when I told him that my watch was less than a month old. He said this is his first time seeing such case. Usually the watch would die after six months.
Mac City Bandar Utama is bullshit, last time they also said my iPhone no warranty (void) due to laser damage on the camera lens/ sensor, but they cannot prove itI bought my Apple Watch 2nd gen less than a month ago and one day the whole watch just suddenly died. I tried charging it overnight, Tried force resetting, changing cables etc all didn't work.
So I sent in the one utama's mac city for service, they filed my case as "phone cannot on or maybe faulty charger". 2 days later they called me up and said that the technicians found a hairline crack on the screen, therefore my warranty is voided. I argued back that my watch was perfectly fine when I handed it over the counter at one Utama and it might be their own negligence that caused the hairline crack. Mac city was quite persistent about it and they kept quoting that there's nothing they can do as it's apple's policy.
Additional point : the guy over the counter was pretty shocked too when I told him that my watch was less than a month old. He said this is his first time seeing such case. Usually the watch would die after six months.
Then i go apple website online chat for support, they say can claim warranty & there is no such things as laser damage in their warranty policy.
I got free 1 to 1 replacement phone from Apple.
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