So here's the case,
The original post of the seller's page did write this monitor support VESA mount but unfortunately only certain model of the series support it and this model did not.

So as i got the unit, i found no screw hole on the monitor as pic below:

This is hard plastic and as i installed many monitor before, i know what a vesa screw hole look like

I tried to contact seller but no reply and as i was going to poslaju, i thought i skali post back and do refund.

week later, shopee replied with the dumbest reply i ever had from customer service:


WTF new monitor and they expect me to drill hole on it to mount!?
Prior to this reply, seller did contact me about the status but since i already return to poslaju nothing can be done.
So i thought this is seller's answer to reject my claim and i tell the seller this is the dumbest solution i ever been told to do and i said i will bring it over to them and let them drill for me.
This is what the seller replied:


In the end the seller said they allow me to change to other monitor with slight topup that support vesa mount and told me not to follow up with shopee refund team anymore LOL.

Case ended peacefully kudos to seller but shame to shopee resolution team

HAHAHAHAHAHAHAHAHAHAHAH

U DRILL, THEN ASK THEM PAY U A NEW 1...
DRILL DEEP DEEP, UNTIL TEMBUS SCREEN..

dafuq shopee good thing u got deal w the supplier direct

so 'clever' solution

lol shopee solution..funny

Shopee lol!!!

Lazada > Shopee

since jack ma took over, goods returned for refund is soooooooo easy

drill sendiri

muahahahaha drill urself!

so convenient.

Take money, eh ada problem buyer dengan seller settle.

cust support from somewhere near sri lanka??
lel

so solution to the problem?

kasi drill?

tn la. cheap 18.5" for cctv purpose only.

apparently yes to shopee. they had THOROUGHLY consider this as an option

viral je kat fb...

this shoppe bodoh to the max....

kasi drill sama itu monitor

drill sendiri


This post has been edited by wailam: Oct 26 2017, 11:16 AM

Hopefully shopee management team can see their stupidity in replying customer.
actually shopee method has always been coarse and rude.
I don't know about you guys but few time called customer service as seller and buyer also served with cold attitude..

don't blame them, people just making you to strengthen ur carpenter skill

That is so retarded. Even if you can drill it, you need secure metal threads in there to hold the screws. They are asking you to re-engineer the monitor and apparently Thundermatch can do it for you.

nope, thundermatch did not suggest to do so. it is their own team that decided that it can be done

It was meant to be sarcastic bro. I won't be surprised if some dimwit friend from thundermatch gave the shopee cs that idea. I have met some especially one fat idiot at pj digital mall who thinks he's super smart and looks down on customers but doesn't know shit about pcs.

I also found 11street and Lazada are better

oh lol

i shop at all online platform. whichever cheaper