same with me , already 1 week like that so annoying , I playing online game from china server

same with me .... already 3 day......

still have any solution to loading china web ??

TM call and request to install the pinging based on the website (I forget what apps need to install already).

Kinda troublesome need to install that apps and send result to teams. I just wondering why TM teams won't install themselves and check the pinging? I believe they can able to do themselves.

If still unable to check, I m ok they comes to cust premises use their own laptop to test the ping. Why need so troublesome request cust do this do that? Imagine is an old ppl cust who experience like slow loading china website, I think kena f*** with TM ask them comes to cust place do ping or do any speedtest due to dont have basic IT troubleshoot themselves.

I think must hv old ppl comes and bang the table with TM, then they able to understand. Only our young generation are too generous and dedicate to solve problem.

This post has been edited by JuneResources: Oct 22 2017, 03:11 PM

You are right ! TM is really hopeless !!
I have done the PingPlotter thingy too. No help. TM said should be ok by last night but today still cannot load many websites !! Really bad !! Wonder what are they doing everyday ?! No improvement at all ! Really frustrating.

Go to TM livechat to complain. More complaints, hopefully they will work faster.

https://livechat.tm.com.my/AskTM/MR/asktmwidget.jsp

Here is a screenshot of my chat with TM livechat just now. Have to wait till 24th Oct now !!


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Is just excuse lah, it's such an obvious issue and a problem for so many years. CS got no solution so annoy you until you give up.

You have given the answer. And yet you have people asking the question

I already lazy to follow up of this.
Many website cannot load? What website include?
I though only China website, kinda feel a bit racist why my one only China website cannot load, the rest no problem..
Anyway, totally speechless about this service provider..


Yes, I give up of this.
No choice I still rely of this fixed line broadband, the only one service provider provide with no data quota.
For wireless broadband, sorry all got data quota limit. Except Webe (also same by this company) and digi (bt their mth extremely costly).

Only a super duper escalation can solve this issue. How I managed to get the issues solved

1. Send in FAX and spam their fax machines of all TM Points nationwide including TM HQ
2. Spam calls TM CEO
3. SPAM TM CEO Facebook account including all the top managements including their friends and families
4. Threatened them to stop playing games such as blocking or throttling
5. Escalate issues to media. Ask a lot people to act as reporter to call TM to ask are playing tactics
6. Go up to Najib questioning him why MCMC which is under him unable to ensure service quality of TM.
7. If they are not replying send an email or send message via live chat say that if you still do not want to reply means you are agreeing that you have to pay compensation if the issue is not solved.
8. Ask debt collector to collect from them. Follow steps 1 -3

This works for me and I able to get what I want

This post has been edited by leezhijiang: Oct 22 2017, 07:08 PM

Is it fixed now?

no...tm never work well on it...i think need 1 more month to go

I read something about China congress meeting which is like very big and important event for them and because of that many things is blocked. Even whatsapp is blocked. Maybe they also restrict connection from outside of China.

through a hongkong vpn




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So I called Unifi again. Finally everything was back to normal yesterday 25/10/2017. I requested for a rebate but they said unable to load websites is not their problems so unable to apply for a rebate. However, there was no wifi for 2 days at my house. This, they are giving me back RM21.20. This will only be reflected in my bill within the next 2 months. TM is very clever, they know Im going to terminate their service thats why they won't even refund straight away. Anyway, just fyi. Hope everyone is able to load China websites now.