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 [MAXIS] Feeling cheated..., wrong package

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Kimchi17
post Nov 7 2017, 11:47 AM

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Joined: Nov 2016
QUOTE(newsiness @ Oct 21 2017, 07:12 AM)
On this date 17/09/2017, I went to the seberang jaya maxis centre to port in my number 017xxxxxx from WEBE to MAXIS. The front counter told me there is a special package for XXXX company employee which is zero commitment plan. This plan comes with nothing inside and contract for 2 years. It means every month pay nothing if dont use. Nowadays, every smart phones needs data...so i asked if we could add-on data. The answer is "YES", 1G for only RM18, 3GB for RM48. Then i choose 1G data for RM18.

After using a month, i received the 1st month bill. I was shocked, MAXIS charges me ~RM50(include GST). Here is the break down.
Bill - itemised (RM8)
GPRS 1GB Bundle (RM38.4)

I then call Maxis center to make a report.
This is the report number C19502783.

Feel very disappointed and cheated. Didnt get the exact package i sign up.

I have also filed a complaint to MCMC complaint portal
1017-01-0002079-MXS

Contract for 2 years, to pay "buta buta" for period of 24 months.  mad.gif  vmad.gif  ranting.gif
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This case easy lah, just change back to 1Gb and complain about 3Gb.

You are lucky, my experience when I started with Maxis was RM99 for data. Cancelled that after first bill.

 

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