Did u report to TM?
Probably, it's TM side problem since there is no DSL light..

Same, in ipoh..
Thought my modem problem..

What is your DSL status?
Did they confirm the upgrade have been complete?

Need both SNR(higher) and Line Attenuation(lowest) in good value. Refer here:-


Here is my 8mb DSL status..

Ur DSL status:-

	D/L	U/L
SNR	19 db	6 db
Line Attenuation	25 db	42 db

Ur L/A is not suitable for 8MB.

Mine is lower(2.3db) due to the distance between DSLAM to my house is less then 500m and the tm cable is still less than 4 y/o.

As you expect, what are the distant which is so far apart 42 vs yours 4.6db ?
>> First of all, i'm not an expert and 42db is for ur upload meanwhile 25db is for ur d/load which you should focus on.

If yours are less than 500m means 42db is 4-5KM ?
>> Maybe ur distance is more than 2km based on ur d/load value.
Cable have any affect ?
>> Yes, cable quality will degrade & it will affect the performance.

Anyway to make to make the SNR higher or Attenuation lower ?
>> Cable connection between TM pole to your house cable must not exposed and properly secured. (Some TM tech will just leave it exposed and this will affect both SNR & Line attenuation value)
>> If cable is too old then replace it. (Both inside and outside cable)
>> Upgrade or add another DSLAM nearer to ur house.
>> This is all under TM's scope except ur in-house telco cable
>> Report to TM if no action then report to MCMC, maybe they will prioritise for fiber installation

Need to buy a new modem cable ?
>> U can try but i doubt it will improve anything unless ur cable is too old or bent too much.
>> Also if u r using splitter then try direct connection and check the DSL staus again