Hi There,

I have been shopping at Mr.Porter for awhile now however I have not return an item before.

Under the clause it says that they will bear for the postage fees and also the tax fees may be refunded from my local tax offices.

Can I seek clarity for those who have refunded an item from them? Do you get the full amount refunded?

Thank you.

RECEIVING A REFUND
Your refund will either be credited to the original payment method or MR PORTER account and will include shipping costs for faulty items or for orders cancelled under the ICACRs only. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through MR PORTER. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Yes, u will receive full amount but not the tax

How do I calculate the tax?

6% tax

"The final amount of your refund will be confirmed by email once your return has been processed. Please note shipping charges and duties are non-refundable. Sales taxes are only refundable within the EU."

Thanks for the info. However I thought for Mr.Porter the return delivery is free also?

Yes its free, i just 'copy & paste' what they quoted Also, the return process is very easy, just log into DHL website and insert the return # which was provided by Mr Porter. Good Luck~

Ok thank you very much!

You will also lose the 1.5% or 2% foreign exchange charge levied by your credit card/MasterCard/Visa. Plus any differences in the exchange rate itself.

The tax charge to us in GBP
that is UK or Msia tax?

If UK tax can we request for exempt?