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 New SKMM Rules for prepaid and postpaid service, susah wei :(

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TSckyow1
post Oct 13 2017, 08:11 PM, updated 9y ago

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Just got the update from my friends working at telco industries, Maxis, Digi and Celcom...

As per latest SKMM rules and instruction

1) Expired prepaid number reactivation no longer can be done via walk in to respective center or online/call. No more exceptional can be done regardless you are located at overseas or etc. Customer is required to purchase a new sim pack with new number. However, in case if the number is extremly important for you, you may still walk in and check the availability to register it as postpaid line if available.

2) SIM replacement request can only be proceed by the registered account owner with IC thumbprint verification. No more 3rd party request with athourization letter or etc will be allow

3) IC/Passport verification will be needed for prepaid sim pack purchase and even for top up ticket purchase... (no info update for the verification process for top up purchase via online yet at this moment)

For those who based at overseas, make sure you top up regulary to keep your number active and keep the sim with you to avoid any inconvenience in the future....

This post has been edited by ckyow1: Oct 14 2017, 01:16 PM
V3000
post Oct 13 2017, 09:01 PM

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How about maximun numbers each nric can hold?
Till now i dont have any firm answer on how and when they will enforce this.
brutus
post Oct 13 2017, 09:03 PM

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QUOTE(ckyow1 @ Oct 13 2017, 08:11 PM)

2) SIM replacement request can only be proceed by the registered account owner with IC thumbprint verification. No more 3rd party request will be allow


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For personal account only right? If corporate account, this ruling cannot jalan.
TSckyow1
post Oct 13 2017, 09:04 PM

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QUOTE(brutus @ Oct 13 2017, 09:03 PM)
For personal account only right? If corporate account, this ruling cannot jalan.
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Ya, I think is for personal account only. For corporate account should be refer to your company person in charge..
KannaSai1
post Oct 13 2017, 11:21 PM

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Haha... so back ward move.
pcbase
post Oct 14 2017, 07:10 AM

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QUOTE(V3000 @ Oct 13 2017, 09:01 PM)
How about maximun numbers each nric can hold?
Till now i dont have any firm answer on how and when they will enforce this.
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5 number prepaid per telco. already implement.
MCMC said prepaid only. All latest news is about prepaid. This time no more talking about prepaid GST anymore.

SIM replacement request verification is good move because already have fraud case.
V3000
post Oct 14 2017, 07:47 AM

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QUOTE(pcbase @ Oct 14 2017, 07:10 AM)
5 number prepaid per telco.   already implement.
MCMC said prepaid only. All latest news is about prepaid. This time no more talking about prepaid GST anymore.

SIM replacement request verification is good move because already have fraud case.
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Noted.

This post has been edited by V3000: Oct 14 2017, 08:00 AM
StarPrimo
post Oct 14 2017, 11:00 AM

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QUOTE(V3000 @ Oct 13 2017, 09:01 PM)
How about maximun numbers each nric can hold?
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Each NRIC allowed to register 5 numbers per telco.

QUOTE(V3000 @ Oct 13 2017, 09:01 PM)
Till now i dont have any firm answer on how and when they will enforce this.
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1st June 2017, and will be fully enforced by 1st January 2018.

StarPrimo
post Oct 14 2017, 11:05 AM

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GUIDELINES ON REGISTRATION OF END-USERS OF PREPAID PUBLIC CELLULAR SERVICES (MCMC/G/01/17) 1st June 2017

https://www.mcmc.gov.my/skmmgovmy/media/Gen...s-MCMCG0117.pdf


pcbase
post Oct 14 2017, 08:29 PM

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QUOTE(StarPrimo @ Oct 14 2017, 11:05 AM)
GUIDELINES ON REGISTRATION OF END-USERS OF PREPAID PUBLIC CELLULAR SERVICES (MCMC/G/01/17) 1st June 2017

https://www.mcmc.gov.my/skmmgovmy/media/Gen...s-MCMCG0117.pdf
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how about postpaid ? also need utility bill ?
JuneResources
post Oct 14 2017, 08:44 PM

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I think those who work online telco (especially in this forum at Mobile and Number category) all dead starting on next year. cry.gif
How to finger thumbprint for verification via online? Unless you potong your finger and courier service to seller there for thumbprint verification register first.. puke.gif

What about those MNP port out and port in number? Also need thumbprint verification?
nuvi
post Oct 15 2017, 01:36 AM

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If the top up also need authentication, then no more online top up like buying from forummer or Lazada.
Keatsan
post Oct 16 2017, 11:25 AM

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Damn mafan liao. Buy top up for loved ones would be not so convenient already.

I cannot imagine if the prepaid reload purchase will require IC every single time should MCMC enforce it.
TSckyow1
post Oct 21 2017, 12:16 PM

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For those prepaid number has been expired and try to seek assistance from your telco to reactivate the number, No need to try anymore.. as per latest SKMM rules, expired prepaid number reactivation request can longer be done via walk-in, call or online. SKMM has removed their access for this service since past 1-2 weeks. Insider info from my friends who working at Maxis and Digi.
kit2
post Oct 21 2017, 02:58 PM

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QUOTE(ckyow1 @ Oct 21 2017, 12:16 PM)
For those prepaid number has been expired and try to seek assistance from your telco to reactivate the number, No need to try anymore.. as per latest SKMM rules, expired prepaid number reactivation request can longer be done via walk-in, call or online. SKMM has removed their access for this service since past 1-2 weeks. Insider info from my friends who working at Maxis and Digi.
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i thought prepaid number expiry is controlled by telcos. they set the grace period (50, 60 or 90 days) and release the mnp number back to the original telco when necessary. where and how does skmm come into play?

TSckyow1
post Oct 21 2017, 03:11 PM

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QUOTE(kit2 @ Oct 21 2017, 02:58 PM)
i thought prepaid number expiry is controlled by telcos. they set the grace period (50, 60 or 90 days) and release the mnp number back to the original telco when necessary. where and how does skmm come into play?
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Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...

This post has been edited by ckyow1: Oct 21 2017, 03:13 PM
cucubud
post Oct 21 2017, 03:39 PM

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QUOTE(ckyow1 @ Oct 21 2017, 03:11 PM)
Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...
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Did you manage to reactivate your expired number?
kit2
post Oct 21 2017, 03:57 PM

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QUOTE(ckyow1 @ Oct 21 2017, 03:11 PM)
Yes, if you top up within the grace period, the number will be of course still belong to you. However, if your prepaid number has been expired (terminated) due to no top up within the grace period, then sorry to say, you wont be able to reactivate it anymore.

This is because as per New SKMM rules, any prepaid number activation request must be via walk-in with IC verification. For expired number, their statement is to advise the customer to purhcase the new sim pack with new number. The Digi center staff (my friend) even showed the statement to me which they received from SKMM via email when I walk-in and request to reactivate my expired prepaid number during the past 1-2 weeks...
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you mentioned telco's access was removed by skmm. does skmm provide a tool to telcos? other than issuing directives and letters, how does skmm control the expiry of prepaid? i know many telcos allow expired prepaid be upgraded to postpaid.
TSckyow1
post Oct 21 2017, 04:35 PM

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QUOTE(kit2 @ Oct 21 2017, 03:57 PM)
you mentioned telco's access was removed by skmm. does skmm provide a tool to telcos? other than issuing directives and letters, how does skmm control the expiry of prepaid? i know many telcos allow expired prepaid be upgraded to postpaid.
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For your info, certain access such as phone Imei block are tools provided by skim to Telco. For prepaid reactivation, the tool is own and develop by Telco, however, it was the instructions SKMM to all the Telco to discontinue this service. For your info, SKMM is the government's bodies who managing and control all the Telco firm in Malaysia
TSckyow1
post Oct 21 2017, 04:37 PM

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QUOTE(cucubud @ Oct 21 2017, 03:39 PM)
Did you manage to reactivate your expired number?
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No... I didn't..

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