All master Help please!!

I place my order on Lazada on 1st Oct, parcel arrive at LEX local branch since 4th Oct, until today no update at all, i call Lazada to get their contact number or their location in Johor Bahru, funny thing is Lazada told me they don't have their contact number and location is unknown as well, seriously?! when i bought my item on 1st Oct, is stated will arrive on 3-6th, so i call Lazada on 7th, they said will arrive 7-9th, so i wait again, i call them back again on 10th, they said will arrive 12th this time, i wait but now it's still no update at all, they said LEX reply them through their email, so i ask them to inform LEX to contact me, but still no sign at all!!

Lex contact number and location is unknown, how can i contact them to sort out my issue? anyone have their contact number please?

call lazada again. the customer rep you spoke to previously must be lazy to assist you.

I call million time and always get contact with different staff, they know me contact them lot time through their system, so they did concern my matter, but the problem now is they only can communicate with LEX through email, and LEX always reply them ask me wait, i ask what the problem now at least let me know, don't just keep ask me wait, and staff only keep said sorry and don't know what happen as well as LEX didn't said why! damm

saw some pipul putting their tracking/delivery query on the product page itself

No idea what you talking about

Call lazada until you package arrive owaii..

To be honest, never had hopes

Ordered a few "cod" items so I don't realy care if it arrives or not.

yup, i keep call them everyday, i won't care if it not important, this is my camera lens, i need to use it on my upcoming trip, if now i cancel, i need 1 month or more to get refund, i don't have another 2k to buy from another seller while waiting my refund

give the product link, want to see the seller reliabiale or not. maybe you just got scammed and send you a broken camera lens

https://www.lazada.com.my/import-fujifilm-x...ails.0.0.3dECrX

Hopefully it not Scam!!
I saw others review on this seller, at least their item safety arrive

This post has been edited by blackdiamondonkey: Oct 13 2017, 06:37 AM

Thank you for contacting Lazada
Your case number is #99999999

I have encounter similar problem as well.
First launch a lazada report, then report to KPDNKK.
In your report for KPDNKK, put lazada address as the HQ address
Lazada Malaysia HQ:
E-cart Services Malaysia Sdn. Bhd
Level 22, Menara Worldwide, Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia.

It will be diverted to KPDNKK KL branch, i noticed that they handle case better and do actually contact lazada regarding this.
With report file on KPDNKK, they will speed up the process.
Do not forget to ask for compensation voucher or sorry voucher. Can ask for RM20 above due to delay. You can mentioned that item is intended for birthday present, now over estimated time, you need to hunt for new present, and yet the item arrived late, need to do alot of thing. So compensation to your misfortune and trouble.

Recently just did few report on KPDNKK on lazada. Hope this will help u

Most probably your item is yet to reach Malaysia or having problem clearing custom.

The seller's rating could be forged and I never buy item without any rating. The lens you bought has none.

Best of luck.

I tweeted Lazada

Trolls kaw sama dia... Pijak sama dia...

Until they called me...

Off course u need to give ur reference number

I forget what's the courier seller used, but bloody suck !

lazada support usually takes a million days to respond

Thanks for this info, will do that

seller item no review, TS will be the first. try their FB or twitter to get help.

Fail to find their FB, they never reply me on Lazada

The time i bought got 2 item left

But should be at their hub already?


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