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> Pay RM200 when downgrade unifi package, but i use unifi more than 5 years

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SUSsharpex
post Oct 9 2017, 04:07 PM

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QUOTE(demetry @ Oct 9 2017, 04:04 PM)
guys, when i want to downgrade from unifi 50 to unifi 10, i was asked to pay rm200 downgrade fee. i then ask further why need to pay rm200 since i already subscribing to unifi more than 5 years (more than 24 months by contract). they say they will escalate to complaint department to revert to me.

anyone having this issue?
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because in between, u got free upgrade (not so free since they refresh your contract). but u always can complain to them to waive. never pay the penalty, just keep writing to them kaw kaw. go made a complain to tmpoint. call 100. send an email. etc
SUSsharpex
post Oct 9 2017, 04:24 PM

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QUOTE(kurtkob78 @ Oct 9 2017, 04:14 PM)
free upgrade renew contract ? r u sure ??????????
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free upgrade (broadband improvement plan, announced by najib) will not refresh contract.

but hot upgrade last year or last 2 year (i cant remember) will refresh. this one is VIP5/VIP10 customer will get a call to upgrade to Unifi Advance 30, maintain price but refresh contract.
SUSsharpex
post Oct 9 2017, 04:29 PM

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QUOTE(demetry @ Oct 9 2017, 04:27 PM)
yup, i kena this. walao everyone dowan to share how to waive it properly?
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cant waive unless u lodge a report/complain at tmpoint.
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