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 Slow port out from umobile, super slow

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hiphopboy96
post Aug 11 2022, 03:15 PM

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QUOTE(SleeplessEyes @ Jul 20 2022, 04:28 PM)
I had experienced from YES 4G telco. Wanted to Port into Hotlink.
Each time I request port out, Yes will delay the Port out SMS

Example:
Supposed to reply port out request by 4pm (within 2 hours time frame even), but however the SMS came at 5pm, rendering invalid.
I complained to YES before and they admit they had an issue, and after that it was rectified.
Managed to get the proper SMS on time, and ported out.

Shit happens sometimes. You need to follow up with Umobile.
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I also facing this problem, YES 4g telco port into hotlink.
Yes voice call fail, only able to contact them by email.
Port out request 3 times already still not receive any Yes or No sms.
Yes CS told me passing my problem to relevant department, after that reply they facing technical issue.
Call hotlink ask chinese girl to resubmit my port in request, girl reply me to visit maxis centre again.
Call hotlink the other day a chinese boy said he only solve website mnp issue.
Call hotlink cs again choose malay language, talk to me politely that my YES telco inactive right now(i was calling by YES telco right now)
I complaint mcmc skmm there. They said that they didn't receive any port out request, they ask me to submit port in request in other telco in order to process.
1week past already nothing resolve. Today Yescare cs said their relevant team already fix my port out issue. Kindly resubmit port out request again.
I visit maxis and resubmit again, only god know this time success or not.
Port in Yes very fast and easy. But port out Yes lots of shit happening.
Anybody want to port in YES telco think twice and twice.

YES worst telco in Malaysia.
hiphopboy96
post Aug 12 2022, 08:26 AM

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34 posts

Joined: Apr 2009
QUOTE(SleeplessEyes @ Aug 11 2022, 08:50 PM)
That first Chinese CS girl from Hotlink shouldnt had ask you to visit Maxis Centre to resubmit port in request. They can resubmit the port in request on their side.
Guess you were unlucky abit to get (maybe) a new CS staff which dont know anything.

As for YES - Actually I liased with them via chat (in the App) and also via hotline .
I thought YES already resolved their Port out issue, looks like it happened again.

Port out request usually within 24 hours ,if no issue, can get the SMS.
Again I have mentioned this before - If it wasnt for their very poor indoor coverage , I would had stayed with them.
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user posted image

It was YES telco busy tricking customer all the time.
Really thanks to azhar75 who reply my post to port out successfully.
Those chinese cs lazy to serve customer.
After request port in at maxis, you must keep reply YES to 018-3301122 to receive your sms confirmation. Reply Yes word second time to port out successfully.

This post has been edited by hiphopboy96: Aug 12 2022, 11:38 AM
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