Jun 19 2018, 07:29 AM
QUOTE(AnsonKC @ Oct 7 2017, 05:09 PM)
i start porting out from umobile on wednesday but until now still havent receive the good bye msg and umobile line still active
customer service told me it shall be done within 24 hours but after the time frame passed, they told me to wait for 3-5 working days
i thought mnp is fast these days? or just umobile try to delay and retain customer?
anyone port out from umobile recently can share your experience?
Did you get your port out done successfully after that? customer service told me it shall be done within 24 hours but after the time frame passed, they told me to wait for 3-5 working days
i thought mnp is fast these days? or just umobile try to delay and retain customer?
anyone port out from umobile recently can share your experience?
I’m facing the exact same problem now. At first Umbile asked me to restart my phone, then wait for one hour, then telling me that standard SLA is 3-5 days so I should wait. This is informed by their Customer Support Supervisor Izzat.
Last time I did port out, it took less than half a day. Now both Umobile & Maxis asked me to wait and reply message because they cannot do anything as the port out is in progress. Problem is I don’t receive the messgae and this is the 4th day already.
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