i am a HP laptop user...

here is my story...

around 3 years back, i bought the HP compaq nx9010... it's a P4 unit...
but i had alot of problem wif it,... blue screen, laptop hangs and etc...
my unit was in and out the service center very often... almost every 2 months... and the rough total time my unit was in the service center was around 4 months plus...

i complained about the blue screen problem and the inability of the engineers solving my problem to their higher management...
when the laptop almost reaching 1 year, i demanded for a warranty extend as this is their fault for having such problematic laptop...

so... after much hassel, the GM decided to giv me a replacement unit... another model... nx6120...

but then... i realise that their quality control of their products is really bad...
when i got the first unit of the nx6120, the LCD screen had some defect on it... so i asked for a change... they refused, then they say they could only change the LCD screen... fine enough...

one engineer came to my office and change it for me... but during the process, the engineer used some worn out tools and used a flat head screw driver to open the unit... but he carelessly chipped of one portion of the magnesium coating...

i complained to the HP's management regarding this matter, they apologies, and they say they will send me another unit as replacement...

they claimed that they have checked the unit very carefully for defect and etc... then only they send it to me,..
when i started the laptop, when it reached an white background, i realised that i could see an X on the screen... this is because the lumination of the screen wasn't even... every colleague of mine also told me that they saw a X on the screen...

so i called them and told them about this matter... they came and replace another unit...

so now in total they have replaced me 3 units...

Their customer service is not too bad... but only that their product quality is questionable...