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 PS4 online gaming issue, Help needed

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TSDeathhunter
post Oct 5 2017, 01:07 PM, updated 9y ago

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Hi,
I am having issue to connect PS4 game servers since last night, my PSN is up & on running fine, I can interact with friends perfectly but when I turn on any game it says "Cannot connect to servers"

PS - my PS+ is up until July 2019


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gordon.engineer
post Oct 5 2017, 01:31 PM

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Same issue happen to me last night. You need to accept new PSN T&C after updating system v5.0.

Method 1
Some said that you need to go to Friends and change Privacy setting > new T&C pop-up > accept it.

Method 2
Logout PSN and sign in again.

Method 3
Change PSN password.

Method 4 - Worked for me
From the PS4 Menu (XMB), scroll right to Settings > Network > Set Up Internet Connection > Select either Wi-Fi or LAN cable (Wired) Wi-Fi: Custom > Select Network > Enter Password (automatically saved if you are already using this network) > IP Address Settings (automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) LAN (Wired): Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) From there, enter the Primary DNS as "8.8.8.8" and the Secondary DNS as "8.8.4.4" Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

*If the above DNS server does not resolve the issue, try the following server instead: Primary DNS: 208.67.222.222 Secondary DNS: 208.67.220.220
NinjaGaiden
post Oct 5 2017, 02:12 PM

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Juz sync the tophy..new T&C will pop-up..
Dominic Toretto
post Oct 5 2017, 02:23 PM

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TS, is your problem same as mine?

My problem :

QUOTE(Dominic Toretto @ Oct 3 2017, 09:54 AM)
Hello guys.

I am having trouble here. sad.gif

Since yesterday, my PS4 (MY version) couldn't connected to ANY online game server i.e Titanfall, MGO3, Paladins, Battlefield 1, Overwatch etc. The screen displayed "Cannot connect to the server. Network features for this application cannot be used until the system connects to the server (NP-34924-2) "

My Malaysia PS+ account due is on November 2018 next year. So it got nothing to do with the validity of my PS+ account.

However, my PS4 still can log on and entering PSN shop just fine including browsing internet, Netflix and YouTube video streaming.

At first, I tried to enter the PSN party and manage to joined one of the party but the voice chat for other friends were muted as it says "diferrent NAT" (mine was NAT2). However after several tries, the voice chat was available and I manage to chat with other friends (who I assume is using Malaysia account as well). I tried asking them whether their online gaming having trouble same as mine, but they said their online gaming are doing fine.

So, I thought it must be something to do with my PSN account. Hence, I tried to logged in to my brother's account who also had a PS+ which is still active, but still the same problem occurred. Therefore, I think the problem got nothing to do with PSN account.

After that, I thought it must be the problem with the router or moderm. As advise by one of my PS online friends, I restarted the moderm after 2-3 minutes shutting it down. But still, the screen still displayed the above statement.

This morning before going to work, I have resetted my PS4 to factory setting (full reset) and after I got back from work, I will try to connect to the online gaming again. But what if the problem still arise?

Damn, does this problem related to my PS4 hardware? Should I sent it to the shop or service center to look into this matter? Or should I filed a report to Sony PlayStation Malaysia?

Has anyone had the experience as mine? What is your solution and advise? icon_question.gif  icon_question.gif

Thnxxx guys
*
I have resolved it last night by adjusting the primary and secondary DNS via manual network setup, but I dunno how long it will last.

It maybe also due to DNS or IP. However, I have contacted TM Unifi and reported the problem, hoping that they aware of this issue.
wkn
post Oct 5 2017, 03:07 PM

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QUOTE(gordon.engineer @ Oct 5 2017, 01:31 PM)
Same issue happen to me last night. You need to accept new PSN T&C after updating system v5.0.

Method 1
Some said that you need to go to Friends and change Privacy setting > new T&C pop-up > accept it.

Method 2
Logout PSN and sign in again.

Method 3
Change PSN password.

Method 4 - Worked for me
From the PS4 Menu (XMB), scroll right to Settings > Network > Set Up Internet Connection > Select either Wi-Fi or LAN cable (Wired) Wi-Fi: Custom > Select Network > Enter Password (automatically saved if you are already using this network) > IP Address Settings (automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) LAN (Wired): Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) From there, enter the Primary DNS as "8.8.8.8" and the Secondary DNS as "8.8.4.4" Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

*If the above DNS server does not resolve the issue, try the following server instead: Primary DNS: 208.67.222.222 Secondary DNS: 208.67.220.220
*
Thanks for the tip. I also have this problem since last week. I will trying changing to google DNS to see if the problem goes away or not.
huruhara
post Oct 5 2017, 04:38 PM

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just sign in to psn, done.
please check/tick the " login to the ps4 automatically " in the setting.
after update its unticked.
davinlicious
post Oct 5 2017, 04:39 PM

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i kena last nite
restart and ok
smile.gif
Par@noid
post Oct 5 2017, 06:12 PM

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Hi guys , i also kena this error vmad.gif . However , everything runs perfectly fine , can see friends , PSN store, download , youtube stream and also can play online games !

Any idea what should i do to remove that error , its been there since before the patch.
TSDeathhunter
post Oct 5 2017, 08:04 PM

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QUOTE(gordon.engineer @ Oct 5 2017, 11:31 AM)
Same issue happen to me last night. You need to accept new PSN T&C after updating system v5.0.

Method 1
Some said that you need to go to Friends and change Privacy setting > new T&C pop-up > accept it.

Method 2
Logout PSN and sign in again.

Method 3
Change PSN password.

Method 4 - Worked for me
From the PS4 Menu (XMB), scroll right to Settings > Network > Set Up Internet Connection > Select either Wi-Fi or LAN cable (Wired) Wi-Fi: Custom > Select Network > Enter Password (automatically saved if you are already using this network) > IP Address Settings (automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) LAN (Wired): Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) From there, enter the Primary DNS as "8.8.8.8" and the Secondary DNS as "8.8.4.4" Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

*If the above DNS server does not resolve the issue, try the following server instead: Primary DNS: 208.67.222.222 Secondary DNS: 208.67.220.220
*
Actually did step 1 & 2 already... so gotta try Step 3 & 4 thanks biggrin.gif
TSDeathhunter
post Oct 6 2017, 08:36 PM

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Moved to TIME
Prob solved sleep.gif now um guessing the prob is actually with PSN?? or its with TM?
Par@noid
post Oct 6 2017, 09:39 PM

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QUOTE(Deathhunter @ Oct 6 2017, 08:36 PM)
Moved to TIME
Prob solved sleep.gif now um guessing the prob is actually with PSN?? or its with TM?
*
Used the above mentioned method 4. Prob solved for me rclxms.gif

Tx



EDIT : I managed to sort out the problem with the method but , in FIFA weekend league , i was not able to find games as every time i find an opponent it will give me an error "You connection to your opponent has been lost".

Then , i setup a new connection without the DNS settings and i was able to find games again. Just sharing , in case someone from here cant find games in FIFA 18.

This post has been edited by Par@noid: Oct 7 2017, 02:23 AM
TSDeathhunter
post Oct 9 2017, 07:49 PM

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QUOTE(Par@noid @ Oct 6 2017, 07:39 PM)
Used the above mentioned method 4. Prob solved for me  rclxms.gif

Tx
EDIT : I managed to sort out the problem with the method but , in FIFA weekend league , i was not able to find games as every time i find an opponent it will give me an error "You connection to your opponent has been lost".

Then , i setup a new connection without the DNS settings and i was able to find games again. Just sharing , in case someone from here cant find games in FIFA 18.
*
oh wow, thatz a good thing to keep note, thanks biggrin.gif

 

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