omg lazada website down? i already made payment but order suddenly cancelled. T.T
Lazada Discussion V22 | #MYCyberSCAM, lalalaxx.com | pricecampers.com
|
|
 Oct 21 2017, 07:01 PM
Return to original view | Post
#1
|
 
Junior Member
29 posts Joined: Dec 2011 From: Malaysia   
|
|
Quote|
|
Oct 23 2017, 12:23 PM
Return to original view | Post
#2
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE lazada livechat why click nothing come out 1? how to use this live chat? QUOTE live chat button disappeared? If you are free, you may want to look up on Lazada MY's Facebook page looking at the comments in their posts. There is currently a 'payment made but order id missing' issue happening, and Lazada does not seem to take serious action into it. Calls not being answered, emails not being replied, etc. Many people are trying to contact Lazada at the moment, this might be why the live chat is currently inaccessible. This post has been edited by Jason_16: Oct 23 2017, 12:26 PM |
|
|
Oct 23 2017, 05:40 PM
Return to original view | Post
#3
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(Notoriez @ Oct 23 2017, 05:34 PM) I see tons of complaints in Lazada facebook in regards of money has been deducted yet not recorded in the system. Anyone knows what is happening? I'm one of the victims.https://www.facebook.com/LazadaMalaysia/?re...103911843073057  Attached thumbnail(s) 
|
|
|
Oct 23 2017, 05:59 PM
Return to original view | Post
#4
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(Notoriez @ Oct 23 2017, 05:44 PM) What did you ordered? 1. Made payment thru public bank online, payment was successful. At first the order id is still available, however after an hour the order went invalid and was missing from my order list.For my case under one order number, all but one item has arrived. Skynet go and lose my handphone which i ordered during the last day of the sales. 2. Contacted cs since Saturday, email replies were auto-generated notifications. Calls were not being picked up. Live Chat is not working today. 3. No choice, and I'm sick of waiting. Hence, lodged a KPDNKK online report. That item was intended to be a gift for my friend on his birthday. Now, he is not going to get it on time  I know the item is not pricey, but it is the matter of customer's trust and confidence. First time facing such problem, Lazada has always proven to be trustworthy and reliable previously. 
This post has been edited by Jason_16: Oct 23 2017, 06:05 PM |
|
|
Oct 23 2017, 06:36 PM
Return to original view | Post
#5
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(cofin @ Oct 23 2017, 06:25 PM) Same shit happen to me and at the time it was a successful purcahse and i manage to key in my Air Asia BigID and i use Public Bank debit banking somemore Already emailed the payment proofs to Lazada since yesterday, yet no replies after a day. Previously, they will just reply within 30 minutes and might even give you a call regarding to the feedback of their cs.Can i complain KPDNKK too ? I did the report over here https://eaduan.kpdnkk.gov.my/eaduan/ 
|
|
|
Oct 23 2017, 07:34 PM
Return to original view | Post
#6
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(Skylinestar @ Oct 23 2017, 07:28 PM) exact same thing happened to me on public bank. wasted my RM30 voucher. lazada said no sorry voucher due to system error and refund successful. Lucky you, I have no response from Lazada on refunding since Saturday. Went on reporting to KPDNKK today, hope they will take action soon...  looks like we need to avoid this bank for lazada.  This post has been edited by Jason_16: Oct 23 2017, 07:34 PM |
|
|
Oct 23 2017, 10:09 PM
Return to original view | Post
#7
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(Reubs @ Oct 23 2017, 10:03 PM) Did you get an email confirmation of your order? No, definitely not. Even double confirmed with seller, seller states that they do not receive such order. The picture below show Lazada's reply. I dun understand sia, payment ady made, yet order suddenly turns out to be invalid and is missing de wor.KPDNKK already filed my issue, currently waiting for them to take action. 
This post has been edited by Jason_16: Oct 23 2017, 10:46 PM |
|
|
Oct 24 2017, 03:46 PM
Return to original view | Post
#8
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
KPDNKK & NCCC report made, yet Lazada still doesn't take it seriously one ah?
|
|
|
Oct 24 2017, 03:59 PM
Return to original view | Post
#9
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(Jason_16 @ Oct 23 2017, 05:59 PM) 1. Made payment thru public bank online, payment was successful. At first the order id is still available, however after an hour the order went invalid and was missing from my order list. 2. Contacted cs since Saturday, email replies were auto-generated notifications. Calls were not being picked up. Live Chat is not working today. 3. No choice, and I'm sick of waiting. Hence, lodged a KPDNKK online report. That item was intended to be a gift for my friend on his birthday. Now, he is not going to get it on time I know the item is not pricey, but it is the matter of customer's trust and confidence. First time facing such problem, Lazada has always proven to be trustworthy and reliable previously. |
|
|
Oct 24 2017, 05:23 PM
Return to original view | Post
#10
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(syukaro @ Oct 24 2017, 04:34 PM) you're maybe the 1000th person this week who threatened kpdnkk action, they dont really care already. So what now, police reports?  |
|
|
Oct 24 2017, 05:27 PM
Return to original view | Post
#11
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(xsi @ Oct 24 2017, 04:59 PM) Please Help. Pray that KPDNKK or NCCC will resolve dis Made a purchase in Lazada. Credit card charged. BUT not in Lazada order list, not in email too. How do i trace back? Any way the CC company has the transaction number? And can use that when communicate with Lazada? Help appreciated.  |
|
|
Oct 24 2017, 08:29 PM
Return to original view | Post
#12
|
|
Junior Member
29 posts Joined: Dec 2011 From: Malaysia
|
QUOTE(fkinmeng @ Oct 24 2017, 07:49 PM) did you call kpdnkk? in your email, should have the number. E-aduan status showing 'kes dalam siasatan' lorr |
| Bump Topic Topic ClosedOptions New Topic |
| Change to: |  0.1026sec
 0.62
 7 queries
 GZIP Disabled
Time is now: 29th November 2025 - 10:34 PM |
All Rights Reserved © 2002- 2025 Vijandren Ramadass (~unite against racism~)
Powered by Invision Power Board © 2025 IPS, Inc.