Dear Lazada fans, in the last few weeks, we have been upgrading our servers and systems with the goal of improving our platform experience for shoppers in anticipation for our 11.11 campaign; unfortunately, this has resulted in several unintended service disruptions. We sincerely apologize for the inconveniences, and are following up closely with every customer and partner affected by this. We are working hard to complete our system upgrade soon and will endeavor to resolve all related issues.
Kindly be informed that we’re also taking necessary actions to ensure that customer refunds are being sped up. Thank you for your understanding and support.