I just want to ask, I used to be a Celcom customer and billing cycle is every 18th of the month. I do not have any contract with Celcom and did not sign up for devices.
I ported out to Maxis on 1 September and took effect on 3rd September (swapped out the sim card to use Maxis network). When my final Celcom bill arrived last 2 weeks ago, I noticed that they charged full month bill until 18/9 and is already auto-debited from my card.
I called Celcom twice on separate occasions, and both Celcom representatives said that the final bill needs to be paid in full once you port out from Celcom.
Celcom did not mention in the terms and conditions regarding "full month payment on the final bill".
So, do you guys have this issues in the past?