Nov 18 2017, 09:53 AM
QUOTE(IbnuKhams @ Nov 17 2017, 08:13 PM)
everybody ported out from celcom got same problem like you bro.
when we call cs ask to port out from celcom, they only ask us to pay latest bill. they doesn't say anything about this.
They should learn from Digi. when we call cs ask to port out from celcom, they only ask us to pay latest bill. they doesn't say anything about this.
Digi will send you a final paper bill few months after you ported out to make sure you settle the outstanding amount. That gesture leaves a very good rapport behind and I am back to Digi now.
Celcom should realize that post-port out process is important for telcos, because it will leave a good impression on the ex-customers to come back next time.
DON'T PUNISH CUSTOMERS FOR LEAVING, BUT THANK THEM FOR BEING YOUR CUSTOMERS AND LOOK FORWARD TO SERVE THEM AGAIN
This post has been edited by Chrono-Trigger: Nov 18 2017, 09:56 AM
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