Guys, a little cerita from my end and hopefully fellow owners might find this useful. Not sure this has happened before cause I stop visiting the threads for sometime.
Rear left of the car started making some clunking sound since a couple of weeks ago... Since service B (at 12k mileage, Too soon if you ask me) was about due, I thought I'll wait til last week and do both same time
Turns out the shocks had a defect... SC ordered the parts expected to arrive next week.
Now the highlight of the story
Walked into SC and got ushered over by this SA. Told him my Service B poped up and it's due for an oil + oil filter change.
Then he proceed to start keying in stuff on the computer... Lots of clicking here and there and that caught my curiosity, I decided to take a peek at the monitor to see whats going on and why a simple service B would require so much inputs.
The total amount kept getting higher and higher... from 300+ to 450 and he was still at it! I was like WTF?! I interrupted and asked whats going on.. Why is the price 400+. He was like ohhh I am giving you 20k service package mah. plus cooling coil needs service, Wheel needs to rotate aligned and balance etc.
I was starting to get furious and told him off saying I am here to do my Service B which is Oil + Oil filter. My millage is currently at 12k, I went for my 10k last month. There's no need to do 20k. Are you out of your mind?
I was thinking either this guy is super greedy or completely clueless. Perhaps a combination of both
Anyway what follows was like 30 mins of debate telling me how he was right. I should do it together. No need to make so many trips. The other SC gave me wrong advice. Even went as far as saying Salesman gave me wrong advice! He will putar belit like the snake on hot coal! It's ok to make a mistake but to cover up with illogical nonsense trying to assume I am a fool is the most insulting thing ever!
A few example was. I ask him, if you insist its the same thing why Periodic Service has Oil Service has two seperate section instead of just one section like other non TC cars. He pause for a while and said because PM is service for everything else but Service A/B is oil only. They are different things so needed to be indicated differently! I was just simply awestruck and just stood speechless. Another example was he said "don't believe me, lets go to Honda website and see for yourself". I quickly smiled knowing I was right... Then when he say the page. He quickly twist again and tells me the timing is not correct one... depends on when you need to service... It's just plain nonsensical and irrelevant.
Anyway I decided not to argue further and told him to follow exactly what I need... And even then he snuck the wheel alignment, engine oil treatment and cleaner in. I told him to remove the wheel alignment. I don't need it since I did it less than 3 months back. He went on for another 10 mins telling me why I should do it.
Thankfully, he wasn't around when it was my car's turn and the manager took over. They did a good job and even found nails/patched during the service which I was pleasantly surprised since I felt that this is out of today's job scope.
Anyway guys. Please be careful with what they tell you to do and more importantly, it's a good idea to know a SA that can take care of you.
You had the same shock defect as i do. Wife sat at the back and clearly hear the clucking noise.
Went to SC and got it replaced for free since it was still under warranty.
But i've yet to experience what you had to go through. So far the team that assist me are all well informed and professional at most.
Oct 8 2017, 10:48 PM
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Cheers mate
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