Welcome Guest ( Log In | Register )

Bump TopicReply to this topicRSS feed Start new topic Start Poll

Outline · [ Standard ] · Linear+

> HP envy 13, any comment bout this new laptop?

LostAndFound
post Nov 17 2017, 01:28 PM

Look at all my stars!!
*******
Group: Senior Member
Posts: 2,342

Joined: Jul 2005
From: UEP Subang Jaya



QUOTE(hpxieh @ Nov 17 2017, 12:45 PM)
Hi guys. how long does your warranty last? I purchased an envy 13 from lazada recently, mentioning it is onsite 2 year, but i am surprised when it comes with just 1 year and off site. tried to contact hp support several times, it has been 2 weeks but still not much of progress despite several emails exchange.
*
The lazada promo said 2 years, if anything happens you should ask Lazada CS.
hpxieh
post Nov 17 2017, 05:57 PM

New Member
*
Group: Junior Member
Posts: 38

Joined: Sep 2007
does any of yours come with 2 years onsite warranty anyway?

xswatch
post Nov 17 2017, 10:54 PM

Getting Started
**
Group: Junior Member
Posts: 84

Joined: Dec 2016
From: johor


QUOTE(hpxieh @ Nov 17 2017, 05:57 PM)
does any of yours come with 2 years onsite warranty anyway?
*
mine also comes with one year only if check using hp assistant. dunno y on hp site & every reseller mentioning 2yrs. bought from lazada too, but haven't check with the seller / hp cs yet
LostAndFound
post Nov 18 2017, 05:47 AM

Look at all my stars!!
*******
Group: Senior Member
Posts: 2,342

Joined: Jul 2005
From: UEP Subang Jaya



I can't run the Support Assistant as I'm not on Windows, but checking at https://support.hp.com/my-en/checkwarranty tells me I only have 1 year warranty. Wonder what's up...
shirogawawa
post Nov 18 2017, 02:31 PM

Look at all my stars!!
*******
Group: Senior Member
Posts: 2,099

Joined: Feb 2015
QUOTE(hpxieh @ Nov 17 2017, 12:45 PM)
Hi guys. how long does your warranty last? I purchased an envy 13 from lazada recently, mentioning it is onsite 2 year, but i am surprised when it comes with just 1 year and off site. tried to contact hp support several times, it has been 2 weeks but still not much of progress despite several emails exchange.
*
why not you contact back the seller that sold you the unit instead ? confused.gif they are the one whom listed 2 years onsite
hpxieh
post Dec 3 2017, 03:56 PM

New Member
*
Group: Junior Member
Posts: 38

Joined: Sep 2007
QUOTE(shirogawawa @ Nov 18 2017, 02:31 PM)
why not you contact back the seller that sold you the unit instead ? :confused: they are the one whom listed 2 years onsite
*
Update: issue settled after I approach the seller and hp team, though they took about 3 weeks before confirm with me about it.

Meanwhile may I ask another question..

I understand that usb c charging is not supported and the device is charged through 4.5mm jack cable with the 45w charger.

I m wondering if a power bank supporting pd 2.0 usb c charging, will be able to charge the laptop if I use an appropriate cable, converting usb c to 4.5mm jack?
xswatch
post Dec 4 2017, 08:26 AM

Getting Started
**
Group: Junior Member
Posts: 84

Joined: Dec 2016
From: johor


QUOTE(hpxieh @ Dec 3 2017, 03:56 PM)
Update: issue settled after I approach the seller and hp team, though they took about 3 weeks before confirm with me about it.

Meanwhile may I ask another question..

I understand that usb c charging is not supported and the device is charged through 4.5mm jack cable with the 45w charger.

I m wondering if a power bank supporting pd 2.0 usb c charging, will be able to charge the laptop if I use an appropriate cable, converting usb c to 4.5mm jack?
*
so what's the answer u get bro? is it 1year or 2years warranty?
hpxieh
post Dec 4 2017, 04:21 PM

New Member
*
Group: Junior Member
Posts: 38

Joined: Sep 2007
QUOTE(xswatch @ Dec 4 2017, 08:26 AM)
so what's the answer u get bro? is it 1year or 2years warranty?
*
2 years.
xswatch
post Dec 4 2017, 06:41 PM

Getting Started
**
Group: Junior Member
Posts: 84

Joined: Dec 2016
From: johor


QUOTE(hpxieh @ Dec 4 2017, 04:21 PM)
2 years.
*
tks. now I can rest in peace for 2 years. hehe
richard912
post Dec 4 2017, 08:58 PM

d('_')b
******
Group: Senior Member
Posts: 1,809

Joined: Jun 2009
From: 3°7'59"N 101°37'49"E


My unit's "V" key got problem. Not smooth as each press of the "V" key will "stick" a bit after every press. Was told after using, it should be "okay" but alas, still the same.

Any suggestions?
LostAndFound
post Dec 5 2017, 05:09 AM

Look at all my stars!!
*******
Group: Senior Member
Posts: 2,342

Joined: Jul 2005
From: UEP Subang Jaya



QUOTE(richard912 @ Dec 4 2017, 08:58 PM)
My unit's "V" key got problem. Not smooth as each press of the "V" key will "stick" a bit after every press. Was told after using, it should be "okay" but alas, still the same.

Any suggestions?
*
If you got lots of free time, contact HP (ask their FB for the email, I can't remember, but the CS who helped me was quite professional and nice) to fix for you.

If you're adventurous just open up and clean. Sticking a bit normally means something got under the key. I will normally only do this once out of warranty for obvious reasons....
Underhill
post Dec 14 2017, 01:36 AM

On my way
****
Group: Senior Member
Posts: 541

Joined: Jan 2003
Do any of you guys manage to connect your HP Envy to an external monitor? What adapter do you use?

Purchased my HP Envy, 1TB SSD. 16GB RAM, i7-8th rclxms.gif

This post has been edited by Underhill: Dec 18 2017, 02:15 AM

7 Pages « < 5 6 7Top
Bump TopicReply to this topicTopic OptionsStart new topic
 

Switch to:
| Lo-Fi Version
0.0648sec    2.09    6 queries    GZIP Disabled
Time is now: 19th February 2018 - 02:23 AM