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 PROLiNK Official Technical Support (MY), Your Inspirations. Our Innovations.

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bv2427
post May 21 2018, 10:18 PM

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Hi Prolink, is there any documentation for the advanced settings on the router?
TSPROLiNK OFFICIAL
post May 22 2018, 12:09 PM

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QUOTE(bv2427 @ May 21 2018, 10:18 PM)
Hi Prolink, is there any documentation for the advanced settings on the router?
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Hi bv2427, you can download the user manual here: http://www.prolink2u.com/download/um/um_PR...User_Manual.pdf
Alternatively, the user manual can be found here: http://prolink2u.com/index.php/download?q=PRC3801

Hope this helps! smile.gif
yeakyau
post Jul 17 2018, 11:17 AM

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hi may i know trade in program still available ?>
TSPROLiNK OFFICIAL
post Jul 17 2018, 11:36 AM

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QUOTE(yeakyau @ Jul 17 2018, 11:17 AM)
hi may i know trade in program still available ?>
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Hi there, the trade-in program has officially ended. However, do check out our facebook page @prolink.malaysia for any new promos and activities! smile.gif
zenquix
post Sep 6 2018, 11:43 PM

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Does PRC3801 support Maxis Fibre with phone line?
k-nen
post Oct 6 2018, 05:49 PM

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The firmware version displayed on Management>Upgrade page is kinda confusing.

Current Firmware Version : RE4GCH_A_v3411b_2T2R_PRO_16_171026
Build Time : Thu Oct 26 13:49:15 CST 2017

Is this the latest Ver 16 firmware?
ichimonster
post Oct 8 2018, 09:18 AM

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QUOTE(k-nen @ Oct 6 2018, 05:49 PM)
The firmware version displayed on Management>Upgrade page is kinda confusing.

Current Firmware Version :  RE4GCH_A_v3411b_2T2R_PRO_16_171026
Build Time :  Thu Oct 26 13:49:15 CST 2017

Is this the latest Ver 16 firmware?
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Hi K-nen,

I am also using PROLiNK PRC3801 as AP Mode. Yes current version they have is pro_16 version. And the one on the their website is for those who get PRC3801 with previous version such as pro_12 abd pro_15 version. So for us that have pro_16 no need to worry, we already have latest version.

Hopefully this to clarify you question.

Thank you.
silbii
post Dec 14 2018, 12:47 PM

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Im using this 3801 router now since Feb 2018.

Does anyone know if this router supports Unifi Turbo upgrades? If yes, whats the best speed if could handle?

Also, is there any recent firmware upgrades that need to be done of the router? Or will it auto update?

Just dont want to miss out on any improvements.

Me not so router friendly...so not very good in tweaking...takut lose signal 😅

Thx

This post has been edited by silbii: Dec 14 2018, 12:48 PM
ichimonster
post Dec 17 2018, 09:08 AM

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QUOTE(silbii @ Dec 14 2018, 12:47 PM)
Im using this 3801 router now since Feb 2018.

Does anyone know if this router supports Unifi Turbo upgrades? If yes, whats the best speed if could handle?

Also, is there any recent firmware upgrades that need to be done of the router? Or will it auto update?

Just dont want to miss out on any improvements.

Me not so router friendly...so not very good in tweaking...takut lose signal 😅

Thx
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Hi Silbii,

Wowww your unifi get Unifi Turbo upgrade.. mine still not getting.. Well for me you do not have to do a firmware upgrade because the WAN port on PRC3801 it self already support for 1000Mbps speed. but pls dont compare with WiFi signal because it is AC1200 (which mean if you connected to 2.4GHz frequency band theoretically you would get 300Mbps and for 5GHz frequency band theoretically you would get 867Mbps). In actual case you would not get this speed unless you connected to LAN port (PRC3801 LAN is 1Gbps) then you will get Unifi Turbo speed.
So I do not think you need to do any firmware upgrade it is all depend on hardware spec.
Because my house Unifi is giving me TP-Link Archer C1200 same spec as Prolink PRC3801.. so I just maintain using PRC3801 would be enough. Plus my user is only few. only on weekend will be full used.

Wahh hope you enjoy your Unifi upgrade. Mine is only 100Mbps Download and 50Mbps Upload, Unifi just do not care about me after such a long time being using Unifi and Streamyx before this.

Enjoy your Super Speed Internet...
silbii
post Dec 24 2018, 12:54 AM

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QUOTE(ichimonster @ Dec 17 2018, 09:08 AM)
Hi Silbii,

Wowww your unifi get Unifi Turbo upgrade.. mine still not getting.. Well for me you do not have to do a firmware upgrade because the WAN port on PRC3801 it self already support for 1000Mbps speed. but pls dont compare with WiFi signal because it is AC1200 (which mean if you connected to 2.4GHz frequency band theoretically you would get 300Mbps and for 5GHz frequency band theoretically you would get 867Mbps). In actual case you would not get this speed unless you connected to LAN port (PRC3801 LAN is 1Gbps) then you will get Unifi Turbo speed.
So I do not think you need to do any firmware upgrade it is all depend on hardware spec.
Because my house Unifi is giving me TP-Link Archer C1200 same spec as Prolink PRC3801.. so I just maintain using PRC3801 would be enough. Plus my user is only few. only on weekend will be full used.

Wahh hope you enjoy your Unifi upgrade. Mine is only 100Mbps Download and 50Mbps Upload, Unifi just do not care about me after such a long time being using Unifi and Streamyx before this.

Enjoy your Super Speed Internet...
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Thx bro. Actually im not sure if the upgrade is up and running or not yet...but hopefully it is coming soon 😁
Hellcryer
post Feb 14 2019, 09:45 PM

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hello, i recently bought PROLINK PRC3801 and already setup my unifi inside the router domain and it worked perfectly on LAN Cable,but the problem is on mobile phone, i can connect though whatsapp, but can't on google, youtube and other apps on mobile phones. Anyone can share their setting on this model? because some of mobile phones cant use the internet.. please healp
ichimonster
post Feb 14 2019, 09:55 PM

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QUOTE(Hellcryer @ Feb 14 2019, 09:45 PM)
hello, i recently bought PROLINK PRC3801 and already setup my unifi inside the router domain and it worked perfectly on LAN Cable,but the problem is on mobile phone, i can connect though whatsapp, but can't on google, youtube and other apps on mobile phones. Anyone can share their setting on this model? because some of mobile phones cant use the internet.. please healp
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Hi Hellcryer,

I also using PRC3801. What phone you are using? Currently I do not have any issue. My house got Oneplus 3T, Oneplus 1, Oneplus 5T, Lenovo, Vivo, Ipad, Xiomi. For now all do not have problem.
Maybe you could try to do power cycle on PRC3801 and ON and OFF your Mobile phone WiFi for temporary. Then see what happen. Oh ya what firmware version you are using for PRC3801.

Hope this will help you out.

Thank you.
yp10 P
post Mar 10 2021, 04:20 AM

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my prc3801 crash on firmware upgrade and now the wps light and lan lights are blinking and when i connect an ethernet cable it wont detect it and i cant reset the router, any ideas on how to fix this??
MNF0
post Apr 4 2021, 09:59 AM

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I bought PRN3006L 4G Wi-Fi router during this 4.4 sales.
Wonder if any of you guys have experience with this particular model.
MNF0
post Apr 4 2021, 10:01 AM

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QUOTE(PROLiNK OFFICIAL @ Sep 18 2017, 02:44 PM)
PROLiNK PRODUCTS UPDATE AND TECHNICAL SUPPORT BY PROLiNK MALAYSIA
We would like to provide technical support for PROLiNK’s full range of Data Communication and Networking products.
This thread is officially managed by PROLiNK Malaysia and welcome users to pen their question, feedback and request and we will try our very best to provide the answer in this thread.
New Product Highlights

user posted image



Wireless AC1200 MU-MIMO Dual-Band Gigabit Router
PRC3801
Key Features:
• Aggregate wireless data rate up to 1200Mbps*
• 4-in-1 function, router/AP/repeater/WISP
• Concurrent Dual-Band 2.4GHz and 5GHz
• MU-MIMO (Multi-User Multiple-In-Multiple-Out)
• 4x 5dBi High-Gain antennas for superior wireless coverage
• Band Steering Capable
• Beamforming Technology
• 10x Multiple SSID
• Gigabit WAN & LAN Ports
• Parental Control

Specifications: 
» Click to show Spoiler - click again to hide... «

Learn More - http://www.prolink2u.com/communication/net...48-prc3801.html
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
user posted image


Portable 4G LTE WiFi Hotspot
PRT7011L
Key Features:
• Data speed up to 150Mbps
• Rechargeable battery up to 10 hours
• Share internet connection with up to 10 users
• Compact and Light-Weight

Specifications:
» Click to show Spoiler - click again to hide... «

Learn More  http://www.prolink2u.com/communication/dat...8-prt7011l.html
Links
Our Power Backup Solution Thread
Prolink's website
Prolink Malaysia @ Facebook
Prolink @ YouTube

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Don't you guys want to update this first post?
kamil129
post Apr 21 2022, 10:57 AM

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Hi. Is this thread still alive? Got a problem with prolink smart plug. Cs is not very helpful.

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