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 Internet speed drop sometimes, Please Fix this

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TSChan Teck Leong
post Sep 16 2017, 08:46 PM, updated 7y ago

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1 posts

Joined: Sep 2017


Dear maxis, Im using Xperia Z ultra since this month my internet speed start drop when Im playing game and social media for an example mobile legends,instagram and clash royale.Also I've purchased data plan and this is never happened before (2month ago) my location would be FJ Concrete Batching Plan, 97000 Bintulu, Sarawak can you fix this?
Maxis
post Sep 18 2017, 03:29 PM

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Joined: Apr 2015
Hi Chan Teck Leong,

Thank you for bringing this matter to our attention.

Before we proceed for further checking, we would like to check whether you have done with simple troubleshooting;

a) Restart device
b) Swap SIM to other devices

If you have done with both troubleshooting and issue still persist, we understand the gravity of this matter and would like to check on this further. However, to do so, we will require further information from you. Kindly fill in the details below to your best knowledge:

1. Affected Mobile Number:
2. Briefly Describe the issue faced:
3. Problem since (How many days/weeks/etc?):
4. Latest Date and Time Problem Occurred:
5. Caller number:
6. Receiver number:
7. Full address & landmark:
8. Do you face this issue in all location:
9. Any other Maxis user facing the same issue:
10. What device are you using:
11. What is the signal shown & how many signal bar:
12. Is it at the indoor / outdoor:
13. Are you moving or stationary?:
14. Speedtest result (via http://beta.speedtest.net/) :

Once we have received your reply we will take the necessary steps to investigate this matter.

TQ

 

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