Hi Chan Teck Leong,
Thank you for bringing this matter to our attention.
Before we proceed for further checking, we would like to check whether you have done with simple troubleshooting;
a) Restart device
b) Swap SIM to other devices
If you have done with both troubleshooting and issue still persist, we understand the gravity of this matter and would like to check on this further. However, to do so, we will require further information from you. Kindly fill in the details below to your best knowledge:
1. Affected Mobile Number:
2. Briefly Describe the issue faced:
3. Problem since (How many days/weeks/etc?):
4. Latest Date and Time Problem Occurred:
5. Caller number:
6. Receiver number:
7. Full address & landmark:
8. Do you face this issue in all location:
9. Any other Maxis user facing the same issue:
10. What device are you using:
11. What is the signal shown & how many signal bar:
12. Is it at the indoor / outdoor:
13. Are you moving or stationary?:
14. Speedtest result (via
http://beta.speedtest.net/) :
Once we have received your reply we will take the necessary steps to investigate this matter.
TQ