Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards Public Bank Credit Cards V2, PB Visa Sig 6% & Quantum 5% Cash Back
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 Sep 24 2017, 09:50 AM
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#1
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Junior Member
827 posts Joined: Oct 2016 
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anyone face double transaction before? i called pbb they said will send me a form for dispute but yet to receive. should i go back to the mall and ask for dispute also?
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Sep 24 2017, 10:02 AM
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#2
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Junior Member
827 posts Joined: Oct 2016
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QUOTE(cybpsych @ Sep 24 2017, 09:58 AM) yes happened to me before. mistake was from PBB, not merchant. i call them but didnt ask for how many time pbb capture my transactions but drg payment the cashier keep on facing problem to process my card and i saw her adjust the receipt paper...payment no big, just no happy. i already lost my cc receipt but still got the ticket receipt and electronic receipt coz using member card.ask PBB to check how many transactions captured by their system, for that particular transaction. if they say captured 1x, then easy to settle. confirmed their billing fault. let them investigate and they would perform adjustment back. funny part: I got extra cb for the duplicate transaction  if 2x transaction captured, could be merchant's fault for double claims. this would be tricky. need to file dispute. most important now, call PBB and verify how many transactions captured by their system.  |
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Oct 12 2017, 09:58 PM
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#3
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Junior Member
827 posts Joined: Oct 2016
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feel so surprise, i get a double transaction charge on last month, email them the problem and also call them, at the end ask me to fill up a dispute form. but the cs said if i dont keep the receipt then the chance to getting back is 0. and the dispute form mention like got charge me dont know how much to open a file to check for me so i didnt fill in and just email back the digital receipt (for member to collect point one, not the real credit card receipt).
Today i get the credit back in my account~ |
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