Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards Public Bank Credit Cards V2, PB Visa Sig 6% & Quantum 5% Cash Back
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 Oct 14 2017, 12:06 AM
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#1
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Junior Member
40 posts Joined: Mar 2011 
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I have apply quantum from Public Bank however they have registering a mobile number that I never heard I have no choice but to request freeze the credit card (afraid the card been stole) until i have time go to branch to change mobile number again.
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Oct 14 2017, 10:15 AM
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#2
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Junior Member
40 posts Joined: Mar 2011
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QUOTE(LostAndFound @ Oct 14 2017, 04:49 AM) How do you know the mobile number is wrong? My wife got her quantum visa/master, can't register OTP. But the registered number there is correct as she did receive the sms on 'congrats, approved'.... When I call PB CS and ask why I cannot receive SMS to activate my card. After did verification, the CS told me it is register under different mobile number. Your case should be better, because I don't receive SMS inform me my card was approve. |
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Oct 14 2017, 10:18 AM
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#3
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Junior Member
40 posts Joined: Mar 2011
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QUOTE(cybpsych @ Oct 14 2017, 06:01 AM) there are 2 mobile number associated to an individual. That CS suggest me to walk in to branch as they cannot change for me, I know public bank is very strict in personal details. So I have to walk in after I come back to Malaysia.1) for PBe internet banking. this is also the number used by e-statement notification. to change this, must walk-in to branch, cannot do over phone. 2) card OTP. can be easily changed via phone call. can be same as PBe mobile number or another number. |
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Oct 14 2017, 10:44 AM
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#4
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Junior Member
40 posts Joined: Mar 2011
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QUOTE(ClarenceT @ Oct 14 2017, 10:31 AM) I think you can notify CS by sending a fax. But due to security reason, the change of number will be effective only 1 month later. (I was told by CS in March 2017) I see, guess have to wait because I don't have a fax machine |
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Nov 2 2017, 11:57 AM
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#5
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Junior Member
40 posts Joined: Mar 2011
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I am regret to get their card, the CS has wrongly put my mobile number to wrong one then I went to branch to fill up form to change it.
Already been thru 1 week, they never have action. While call their hotline, no one pick the call, this piss me off. Going to terminate their card anywhere, if no one pick the call what happen if i have any emergency issue? This stupid bank service SUCK |
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Nov 4 2017, 12:37 PM
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#6
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Junior Member
40 posts Joined: Mar 2011
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QUOTE(ClarenceT @ Nov 2 2017, 12:29 PM) It happened to my mum early this year. As advised by CS, she went to a branch and gave her thumbprint and immediately change the new phone number and successfully used the card 1 hour later. I believe their banking servicing isn't that bad, however they hotline very bad. Call their hotline most of it would be hang up, I have no choice but to call card center everyday force them to fix my issue.If thru phone call or card centre, they can change the number but only effective 1 month later due to security reason. So if the officer sent your form to card centre without verifying your identity, you can activate your card 1 month later. |
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Nov 6 2017, 06:13 PM
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#7
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Junior Member
40 posts Joined: Mar 2011
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I just activate my public quantum card by setting new PIN, however when I try to made online purchase in lazada the client hang for long and transaction was unsuccessful. But when i use Maybank credit card to purchase, it went thru.
Is it because I never ask them to activate sms or some sort of this? Fist time use their card, feeling they aren't user friendly to customer. |
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