who told you that they are on trial? On trial on what aspect of the SD?
just disallow their drivers SD to klia will do if this is their purpose.

Ublur should set min price if at least rm5.
takkan they don't let driver known destination and price still lower than crapcar?! pick up also not close...

like that can get ride of of those kaki tempang riders...no wasting driver precious times and petrol.

purely from driver perspective.

I did the same to all drivers.

But some uber drivers give me low ratings for using credit cards, promo code or some other reasons that only they themselves know. LOL

Quest' $ per trip on the following week will be lower and lower once target is hit this week.

Crapcar min fare is rm5 whereas ublur is rm3. Guess kaki tempang rider prefer to use which platform.

This post has been edited by bcombat: Mar 13 2018, 05:26 PM

https://<link removed>/2018/03/14/uber-malaysi...ard-initiative/

Uber Malaysia launches Greenlight Hub in Petaling Jaya, three-month ‘Driver Forward’ initiative

Uber Malaysia has launched its new Greenlight Hub in Petaling Jaya today, which will continue to serve its driver partners in the country. The new facility at 4,600 sq ft is twice the size of the previous one, and has the capacity to serve up to 1,000 driver-partners each week from its hub in the Axis Business campus, operating from 10 am to 7 pm Mondays to Fridays and 10 am to 5 pm Saturdays.

The location features a briefing room that will be used for new driver-partner introductions along with driver-focused learning initiatives, while also serving as Uber Malaysia’s home base for its river community and as a venue for events. The hub will also accommodate partner vendors who want to share information on their services, said Uber.

“Our new Greenlight Hub for driver-partners is an investment that clearly demonstrates our long-term commitment to supporting driver-partners and growing our business in Malaysia. With this bigger and more conducive location, we will be able to cater to more driver-partners who require face-to-face support,” said Uber Malaysia general manager of expansion Karina Ali Noor.

“This is one of the many thing we hope to do as we roll out more support for driver-partners, and in turn strengthen the ridesharing ecosystem in Malaysia,” she said. The Greenlight Hub aims to offer quicker service with more than 20 counters and ample parking spaces on site, while partner booths and discussion rooms offer space for more in depth dialogue as required. Around 90% of driver-partner issues are resolved within his or her first visit, Uber says.

The three pillars are Support, Earnings and Flexibility, areas which have been identified from feedback obtained from Uber’s driver-partners over the past several months, the company said. In view of the first pillar, Uber has announced a host of driver support updates, policy improvements and product enhancements.

Kicking things off, the ride-sharing service provider’s 24/7 phone support channel for drivers now has Bahasa Malaysia language support, and drivers can opt to speak to either an English- or Bahasa Malaysia-speaking agent. To aid customers who have misplaced their belongings in a ride, driver-partners will now receive a token for RM10 for returning lost items to riders.

Vehicle cleaning is part and parcel of a ride-sharing operator’s chores, and to that end Uber will give its driver-partners compensation of RM20 should they opt to clean their vehicles at their own initial outlay. The firm is also reviewing its cleaning fee policies so that the amounts compensated are based on the severity of soiling, or the amount of cleaning required.

Drivers can also now share a live map of their location, trip status and related information with up to five pre-selected contacts while they are online. Drivers can also connect with guest riders, as in guests of an Uber rider account holder. When a rider hails ride for a friend or family member, drivers can contact the guest rider if required, and the guest will receive an SMS with the driver’s name, estimated time of arrival, car type, licence plate and contact.

Meanwhile for riders, identifying one’s ride is set to get easier thanks to colour identification in the app itself. The colour of the driver-partner’s car will be reflected in the car icon, improving ease of observation and thus shortening waiting times for both driver and passenger.

As before, riders will be reminded to give feedback on their ride experience, though now with the additional requirement to provide feedback on all trips rated four stars or less, in order to help drivers improve their service via tips from riders’ feedback.

More changes are on the cards following this initial three-month ‘Driver Forward’ stint. A comprehensive set of changes and initiatives are aimed at further improving the driver-partner experience, particularly under the earnings and flexibility pillars.

who got this is their ublur app?

how come mine 1 don't have?


Attached thumbnail(s)

Far away pick up point you also accept??
some pings > 15 minutes to reach up point.

https://www.google.com.my/amp/s/www.theverg...omeless-arizona

One possible reason to get low rating Is due to drivers give low rating to riders earlier.

please be aware that rider doesn't like to see their rating down for what so ever reasons. if they knew it is which driver did that, then they probably will retaliate with even lower rating or 1 star.

Even 4 star rating can cause rider rating drops a lots when they have limited rides. For example, the rider has 10 rides in the past with rating 4.8 and the 11th driver give 4 star, his or her rating would dropped from 4.8 to 4.72.

Other possible reasons that are particular to the uber app that I can think of includes:

i) Collecting the outstanding RM5 cancellation fees from the riders;
ii) Upfront fare was overwritten, i.e., the rider paid more than what its shown in his app when booking;
iii) The driver called up the riders to ask where he or she headed to. Some riders are ok with that but some others riders will hentam with 1 star.

Lastly, if you ignore the riders with low rating, < 4.4 or 4.5 or 4.6 (up to individual drivers judgement, some even accept as low as 4.0), you will minimise the chance of picking up the bad riders and those that give you bad rating for no reasons. If you don't mind the riders quality, drive grabber is better since destination is known and better incentives.

This post has been edited by bcombat: Mar 21 2018, 07:47 PM

one more reason that caused low rating could be the pick up timing. If they wait too long, they may give low rating although it was out of driver control....

ublur app back to back can be very silly sometimes, i.e., just pick up rider A and trip took 15 - 20 minutes to complete, start trips immediately the next ping (rider B) already came in, when finishing the trip A and go to pick up B, rider B already wait for > 20 minutes or more. So it is better to off the back to back function once pick up rider A....guess you know this already . I am not sure whether uber app still got this issue or not as I seldom drive for uber.


If the rider is rushing because he or she late already for work/meeting, it is quite normal for the driver to get lower rating than 5 stars although he/ she understand that safety is the more important and it is not the driver fault.

driver times, petrol and maintenance have nothing to do with their mother business.

they only care about their 25% commission

Previousky no orientation training required in kv upon registration. Brief video on how to use the app and you are start driving.

Anyway, I volunteered myself for briefing training at their pj office. Their training basically very brief and the staff can't answer specific questions raised on issue encounter on the road. Annoying things is that the staff keep emphasis on 100%AR and 0% cancellation when they did not reward driver for doing that.

I think more important to have a more senior driver who have handon driving experience to guide the new driver if he or she are first time doing ride sharing... rather than going to their orientation which is conducted by the "office" staff.

If the driver is entirely new to ride sharing, please learn how to turn off the back to back functions as it can be quite distracting for new drivers...so that he or she can focus on gps navigation, service and other basic functions of using the app.

By the way, uber could have improved since my last visit.

why ublur still organized women day celebration and move office to else where?

recently also circulated survey to drivers to get opinion how ublur can improve further.

Feedback from my riders so far:-

reasons for taking grab:

1) difficult to get uber drivers especially early morning and late afternoon. The system always assign drivers who is far far away and cancellation is quite high. Grab got more driver for sure

2) they don't like cancellation rm5 charges...they can't cancel after 5 minutes.

3) reward point system

4) final price shown that they paid is higher than the price during booking. Most driver tell the riders the price will change if stuck in jam.

reasons some riders prefer uber:-

1) driver able to find their pick up point accurately. Some of the address can't be find in grabcar app but can be found in uber rider app. Some grabcar rider commented that they need to put nearly location and later send message to inform driver of actual location.

2) minimum fare is rm3 whereas grabcar is rm5

3) driver service is better according to some. probably due to new uber driver willing to do more for their riders.

Of course, most riders choose one of them after compare price of both apps and the promo code offer.

http://www.straitstimes.com/singapore/uber...-try-to-re-hire

Uber staff The Straits Times spoke to said that at 10am, hundreds of them were told to pack up their belongings and leave the premises by 12.30pm.

"We were just told to leave and wait for updates," said one staff member, who did not wish to be identified.

He added that they were told they were "free to look for other jobs".

This post has been edited by bcombat: Mar 27 2018, 03:25 PM

http://m.themalaymailonline.com/malaysia/a...two-hours-drive

Malaysia version

suggest to unpinned this thread instead of closing it after 8/4.

Are you still driving uber? Seriously.

careful when ask rider to cancel oh!