Hello there, my name is CS .
May I know to whom I'm chatting with please?
Me: Jason
CS : hi Jason, How may I help you with today?
Me: Hi, CS , I want to ask about my order # , why my u mobile reload get cancelled?
CS : for topup is it ?
Me: yup
CS : as for topup , unable to combine order, you have to do 1 transaction order
Me: But my another order, did combine with other item, and it able to reload...
CS : is it ? we're sorry for that, maybe system not triggered, you may re-order sir
Me: But I cant use my voucher again. Possible help me to revalidate it?
CS : i'm sorry sir, as kaw voucher we unable to re validate as that is promotion code
Me: ah, but system failure, i so innocent, did get any email for the cancelled order, until yesterday only found out
CS : we're sorry about this, but i may offer you voucher rmxx , is it okay ?
Me: OK, thanks for your help,CS
But really not possible to get back my voucher ?
CS : yes sir, for promotion code we unable to issue again
ad it will not be valid
*as
Is there anything else that I can help you with Jason?
Me: OK =(, so how can i get that voucher from you?
CS : i will send it via email
to email : xxxxxx@gmail.com
Me: ok thanks again for your help, CS
CS : Alright, Thank you for chatting with us. It's been a pleasure serving you. Have a good day :slightly_smiling_face:
Thank you for contacting us.
Chat session disconnected.