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 Umobile Fans Club and Enquiries V10, Your Passion Drives Our Unlimited Ideas

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property direction
post Sep 30 2017, 01:23 PM

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i never sucess redeem any voucher on thursday since u mobile change the bew app, so disappointed
property direction
post Jan 11 2018, 11:42 AM

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since u mobile change to new apps is very difficult to grab the terrer thrusday gift anymore. u will difficult to log in from 7:55am, untill 8:05am something u sucess log in, but will prompt out the message said that the gift have been fully grab, good luck next time
property direction
post Feb 8 2018, 04:36 PM

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after update the new u mobile app, when open the app will prompt out the message said that ur current personel information is incorrect, pls update it to avoid service interuption or line trrmination

This post has been edited by property direction: Feb 8 2018, 04:40 PM


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post Mar 22 2018, 10:19 PM

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QUOTE(Nom-el @ Mar 22 2018, 05:48 PM)
I also got the message recently. So did you update your name and IC no.? Anyone else receive the message? Is it necessary and safe to do so?
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i think if u want continue to use ur number is better update ur personel information. duno whether u mobile will send sms to give warning b4 terminate the number
property direction
post Apr 19 2018, 03:03 PM

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so difficult to grab the terrer thrusday nowday
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post Apr 23 2018, 03:23 PM

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go to redeem the terrer thrusday paparich voucher at paparich kajang now, but the bangla staff said cannot redeem here, what the...? call u mobile customer services they.said should be not a peoblem, they said will make a report on it.
property direction
post Apr 25 2018, 12:56 PM

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QUOTE(Theoutspokenguy @ Apr 24 2018, 10:42 PM)
This is normal to me that why i never both redeeming anything from umobile thursday treat. Last time was their slurpy. Go to 7-11 they said machine is out of order or they know nothing about
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depends staff also, last time redeem voucher at old town, first staff i ask said cannot redeem, and go to ask second staff, the second staff said can redeem, no problem
property direction
post Jun 1 2018, 07:55 PM

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top up rm30 today moring through lazada, but until now still havent credit into my number, any one facing the same problem？
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post Jun 2 2018, 06:10 AM

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QUOTE(syukaro @ Jun 1 2018, 08:26 PM)
same.. i top 100. lazada said their end ad fullfilled, but umobile got technical issue. they ask me if 48 hours still not resolve can find them back
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already 24 hours but still the same, how long have to wait？i call lazada yesterday they said u mobile have issue with the rm30 reload system, i top up rm2 from u card credit, it immediately credit into my number.
property direction
post Jun 2 2018, 02:52 PM

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QUOTE(scorgio @ Jun 2 2018, 12:47 PM)
Send email to customer.service@u.com.my

One Lazada CS told me that the true seller is U Mobile themselves, just using Lazada as platform.
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have ur problem been solve？i call lazada cs again this morning, but they ask me to call u mobile, ok, i call u mobile, but the u mobile cs ask me to call lazada, so how？my rm30 gonna missing like that？
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post Jun 2 2018, 09:21 PM

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QUOTE(scorgio @ Jun 2 2018, 07:24 PM)
Solved in 3 days.
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u mean credit already to ur number？
property direction
post Jun 2 2018, 10:12 PM

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QUOTE(scorgio @ Jun 2 2018, 09:52 PM)
yes
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when u top up from lazada？how the problem been solve？lazada or u mobile solve the problem？
property direction
post Jun 4 2018, 10:40 AM

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QUOTE(syukaro @ Jun 4 2018, 10:23 AM)
if u got the topup d pls update
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already 4 days, still not receive the credit, how about u？
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post Jun 4 2018, 10:56 AM

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QUOTE(syukaro @ Jun 4 2018, 10:45 AM)
not yet. umobile side is asking me to submit info like address those, while lazada side is asking me to wait.  sweat.gif  will update here.
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how many days u top up, u nobile said nothing related with them, ask me call lazada, i already call lazada 2 times, the answer is wait
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post Jun 5 2018, 03:07 PM

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QUOTE(syukaro @ Jun 5 2018, 03:04 PM)
hey man, i already received the top up. what about you.
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stll dont receive, which department u contact until u receive ur credit？i have call lazada many times, the answer is wait
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post Jun 5 2018, 03:33 PM

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QUOTE(syukaro @ Jun 5 2018, 03:13 PM)
i emailed umobile (following the suggestion from another guy here) last sunday. customer.service@u.com.my
they reply me ask me for my info. i waited until monday and replied them with my info, meanwhile i call lazada asking them to check. they say will take 48 hours. then just now i received email from lazada asking me whether receive d or not, and i check the topup already in.  umobile also messaged me.

this are the infos i submit to umobile. u can email them with these info so they can proceed asap
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below is feeback from u mobile

Dear Customer,

Thank you for contacting U Mobile.

Kindly refer to Lazada for further checking on your top up status.

For enquiries, dial "1318" if you are calling from your U Mobile phone OR dial "(+6) 018 388 1318" if you are calling from other fixed or mobile phone lines.

Thank you.


Sincerely,
Sabariah
Customer Service
U Mobile Sdn Bhd
www.u.com.my
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post Jun 10 2018, 10:53 AM

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QUOTE(syukaro @ Jun 5 2018, 03:51 PM)
dafuq? = = the cs layan me is zafirah. looks like you can wait only. or u push for umobile side, tell them lazada side is waiting for them to investigate, since lazada side already delivered.
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the issue solve already, but yesterday top up rm30 again to other number using lazada also face the same problem, still not receive the credit yet, is lazada or u mobile problem？

wont top up using lazada anymore in the future
property direction
post Jun 10 2018, 01:01 PM

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QUOTE(judehow @ Jun 10 2018, 11:07 AM)
for me I will not topup  any more alternatively you buy relaod at their  umobile apps, Lyn garage sale some of them discount for reload.
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u also face the same problem？
property direction
post Jun 10 2018, 01:02 PM

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QUOTE(syukaro @ Jun 10 2018, 10:57 AM)
hrm. i am not sure. but that day after resolved i tried again, rm100 and rm5, both time success.
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wow, u dare to top up rm100 again after have experience of top up problem on lazada
property direction
post Jun 26 2018, 05:17 PM

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video onz cap is 1.5mbps, then how the app onz？ have speed limitation？
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