Hi guys need some clarification. started grab last week thursday. have a few questions

-my cash balance is zero, last week ended with
96.3 acceptance rate
5 start rating
23.1% cancellation rate.

do i get incentive? my cash balance is zero i checked today.

-everytime i click on cash balance
error 1: app wont work properly if you allowed permission to google play services
- the permission manager in google play services is greyed out.
error 2 when i click on the refresh button it says the email must be same & have 2 option either customer support or dismiss
-i sign in with device but when i try sign in with google it says something went wrong.

-and if im not grab ambassador or pro do i need to care about the peak or non peak hours to drive??

thank you

thank you for the replies. i realize the CR rate was too high. i got sms about this. i cancel 4/5 trips during the first 4 days doing this. maybe cause the first few times nervous.

last week ended doing 42 trips, only working 3 hours a day.
100% acceptance rate
4.95 ratings
6.1% cancellation rate.
another grabber saw this and said it's borderline bad. should i be worried?
will i get incentives?

another thing. do i need to stay online for 1 hour to get the full per hour incentive ?? sometimes wait so long i get 2 trips within an hour. so i move to another hotspot. cause passenger bring me to low ping area.

another question:
I cant use waze via the grab app, after clicking on the navigate, theres no signal.

so i normally turn off grab app n turn on waze. question here is if my grab app 'available for jobs' is on for that particular hour but i close it due to using waze, do i still get the per hour incentive? or its only counted when the app is on?

i can't use the waze from the grab app. no signal. anyway to solve this? using xiaomi redmi 3s.

after doing 42 jobs mostly during P , HP and UP. last week incentive only RM 35. 3 hours a day. if i calculated roughly i hot RM 0.85sen per trip.