Q1. Who is eligible to sign up for this?
A1. Both new and existing Digi Ambassador Subscribers are eligible to sign up.

Q2. I am currently subscribed to another mobile operator. Can I port over to Digi and subscribe?
A2. Yes, you can port over and subscribe to any one of the Digi Postpaid Ambassador plans, as long as you are registered as a Digi Ambassador and you are not bounded by a contract. You can still terminate your current contract at penalty and port over to ambassador lines if you wish.

Q3. What are the roaming charges for these two plans?
A3. Subscribe to Roam Like Home Monthly package to enjoy 5GB of Internet roaming and 60 minutes of voice call within your bill cycle to selected 8 countries from RM30/month. Alternatively, you can enjoy 50sen/min roaming call local, daily unlimited Internet roaming (from RM36/country/day) and unlimited social messaging (RM10/24 hours) at selected
countries/mobile operators only. For more information, please visit Digi Roaming Abroad section.
Digi Roaming Packages

Q4. Can I register for any Supplementary lines under Digi Postpaid Ambassador 38 and Digi Postpaid Ambassador 68?
A4. Yes, you can register up to maximum 6 supplementary lines.
Sub line details

*more about data/call sharing please refer to post #2*

Q5. If I sign up for auto-billing, what benefits do I get?
A5. You will be entitled to enjoy an auto-billing discount of 5% off your total monthly bill for the first six (6) months of subscription. The total monthly bill includes monthly fees and usages but excludes standard and itemized billing charges.

Q6. Do I need to pay any rate plan advance payment upon sign up?
A6. For new subscribers, yes, you will need to pay a one-month rate plan advance payment upon sign up. The advance payment will be credited back into your first-month bill.

Q7. Can I sign up Digi Postpaid Ambassador plan with device bundle?
A7. No. Ambassador Subscribers can only sign up the plan-only offer.

Q8. Can I change my existing RM0 monthly access Ambassador plan to these new plans?
A8. Yes, you may upgrade to any one of the Digi Postpaid Ambassador plans to enjoy the exclusive offer for Digi Ambassadors.

Q9.Can I still sign up for the RM0 monthly access Ambassador plan?
A9.No, effective 6th July 2017 onwards, this plan will no longer be offered to Digi Ambassadors. All existing customers already subscribed to the plan will continue to enjoy the rate plan with no changes.

Q10.I am currently on Digi Postpaid Ambassador 68. Can I change my rate plan to the new Digi Postpaid Ambassador 38?
A10.No, you are not allowed to change from Digi Postpaid Ambassador 68 to Digi Postpaid Ambassador 38.

- The new Digi Postpaid Ambassador 38 and Digi Postpaid Ambassador 68 are only applicable for Ambassador Subscribers
and it is NOT applicable for sign up with any device bundles.
- You are NOT allowed to change your rate plan from Digi Postpaid Ambassador 68 to Digi Postpaid Ambassador 38.
- You can upgrade your rate plan from Digi Postpaid Ambassador 38 to Digi Postpaid Ambassador 68.
- You are required to pay a one month rate plan advance payment upon sign up, and this will be credited back into your first
month bill.
- Sign up Auto-billing to enjoy 5% off your total monthly bill for 6 months.
- You are allowed to convert from any Mass or Prepaid plan to Ambassador as long as you are currently not tied to any
active contract.
- All other Terms & Conditions apply*.

Q1. Who is eligible to sign up for this?
A1. Both new and existing Digi Ambassador Subscribers are eligible to sign up for this new plan.

Q2. Are there excess charges after I exhaust my monthly quota?
A2. No, there will not be any excess charges after exhausting your monthly quota. You may opt to purchase Internet Top Ups to continue your Internet experience at an optimal speed.

Q3. If I finish up my bundled quota, can I still surf the internet?
A3. No, upon reaching 100% quota utilization you will no longer be able to continue surfing. Please visit http://digi.my/mybb to purchase Internet Top Ups.

Q4. Can I rollover unutilized quota to the next bill cycle?
A4. No, all Broadband plans do not have the Internet Rollover feature.

Q5. What do you mean by Stream Free quota? Can I use this quota to surf Facebook?
A5. Stream Free only allows you to stream for below partner services:
Video - YouTube, YouTube Gaming, YouTube Kids, Dailymotion, Netflix, iflix, Astro
Go, HeroTalkies, Viu, PlayTV UniFi, tonton, dimsum,
Music - Era FM, Fly FM, Hot FM, Kool FM, One FM, THR Raaga, THR Gegar, Hitz.FM,
Lite FM, Melody FM, Mix FM, MY FM, Sinar FM, BFM, Spotify, Deezer, Joox,
Kkbox, Apple Music, Tidal, Raku, Saavn, Hungama, BE-AT TV, SoundHound,
Radio2008

*Usage for Facebook will be deducted from your base quota while iflix usage will be deducted from Stream On Demand quota*

Q6. What can I use Stream On Demand quota for? Can I use the quota for YouTube usage?
A6. Stream On Demand only allows you to stream for below partner services:
Video - Netflix, iflix, Astro On the Go, HeroTalkies, Viu, HyppTV, TonTon
Music - Spotify, Deezer, Joox, Kkbox, Apple Music, MTV Trax, Tidal, Raku, Psonar, Saavn, Hungama, Radio2008, BE-AT.TV,
Smule

*Usage for Facebook will be deducted from your base quota . Please note that to access content from the
partner services above, you will need to subscribe to their services.*

Q7. How do I purchase extra Broadband quota for my Broadband plan?
A7.
Step 1: Visit http://digi.my/mybb.
Step 2: Click on ‘Internet’ to subscribe purchase extra quota.

Q8. How can I check my quota usage?
A8. Please visit http://digi.my/mybb to check your quota usage.

Q9.Can I make voice calls and send SMS/MMS using my Broadband subscription?
A9.No, all Broadband plans are only capable of Internet access.

Q10.Can I make VoIP calls (Eg. WhatsApp calls) using my Broadband subscription?
A10.A11 : No, No, VoIP calls are not allowed on Broadband plans, but we do have Internet Top Ups that allow you to make
VoIP calls (More information under Internet Top Up section).
Voice and Video Calls via the following partners (not limited to) are using VoIP:
WhatsApp
Face time
Line
Kakao Talk
Skype
Facebook Messenger
WeChat
Google Hangouts
GrooVe IP
Viber

Q11.Can I use my Internet quota when roaming abroad?
A11.Your bundled Internet quota is only applicable for domestic usage i.e. within Malaysia network. Roaming with your
Broadband plan will not utilize your bundled Internet quota - You will be charged separately as stated in the
prevailing roaming rates chart. However, it is recommended that you roam with Digi Broadband in a device that
enables you to manually select Digi’s preferred roaming network operator so as to enjoy Internet Roaming promotions.

Q12.What are the Internet Top Up available and where can I buy them?
A12.There are 3 types of Internet Top Up designed to improve your streaming experience:
Internet Top Up How Can I Use?
RM5 VOIP - Unlimited VOIP calls with WhatsApp
RM20 with 20GB streaming -  Streaming for all Stream Free and Stream On Demand partner services only
RM25 for 20GB - Allowed for all internet usage
RM25 for 20GB Off Peak - Allowed for all internet usage during off peak hour 00.00 – 06.00

How quota deduction works?


Q13.How do I access and purchase my favorite streaming content?
A13.
Step 1: Visit http://digi.my/mybb.
Step 2: Choose your preferred partner services under Movies & Drama.
Step 3: Click on your preferred Partner icon.
Step 4: Subscribe to Partner services and start enjoying the service.

Q14.Can I purchase Stream On Demand partner services by charging to my Digi bill?
A14.Yes, subscription of the below Stream On Demand partner services can be charged to your bill: iflix, HyppTV, Spotify, Deezer, KKbox, Psonar

Q15.How do I pay my monthly Broadband bill?
A15.
Step 1: Visit http://digi.my/mybb.
Step 2: Click on ‘Pay Bill’.
Step 3: Confirm amount, and also whether you want to pay with Internet banking or credit card.

Q16.If I sign up for Auto-Billing under the new Digi Broadband plan, what benefits do I get?
A16.Auto Billing discount of 5% on the total monthly bill is only applicable to the first SIX (6) months of subscription only. Total the monthly bill includes monthly fees and usages but excludes standard and itemized billing charges.

Q17.How do I redeem the Free 1GB quota at http://digi.my/mybb?
A17.
Step 1: Visit http://digi.my/mybb.
Step 2: Key in your email address and contact number.
Step 3: Verify by keying in TAC that will be sent to your email or mobile number.
Step 4: Click ‘Redeem’ button and enjoy Free 1GB data for 5 days!

Q18.How do I redeem the Free Digital rewards?
A18.
Step 1: Visit http://digi.my/mybb.
Step 2: Click on "Rewards" to choose your preferred Digital reward of the month.

Q19.I am currently subscribed to the previous Broadband plan without contract. Can I move to the new Digi
Broadband Ambassador?
A19. Yes, you can change your plan to the new Broadband plans. You may visit Digi outlets, authorized
dealers stores, or call Customer Service hotline at 0162211800 to perform a change of plan.

Q20.Can I register for supplementary lines under the new Digi Broadband Ambassador plan?
A20.Supplementary plan available (broadband 45, broadband 65, broadband 105)

Q21.How do I stream entertainment content on TV?
A21.Please refer here for a guide on accessing entertainment content on your TV.

Q22.Can I sign up Digi Broadband Ambassador with device contract?
A22.Yes, you may sign up for MobiFi with 12 months contract

Q23.I want to purchase the new Digi Broadband Ambassador plan together with a MobiFi Huawei E5577s lTE. Do I have
to make any upfront payment?
A23.You are not required to make any device upfront payment for the Huawei 5577s LTE MobiFi but you are required to pay
RM70 as upfront payment for the plan.

Q24.What is the Monthly Device Fee for Mobifi Huawei E5577s LTE?
A24.RM9 only

Q25.If I terminate my MobiFi contract within the contract period, how much do I need to pay for early termination charges?
A25.
Here are the charges:
Mobifi Model Contract Period Penalty Charges
Huawei E5577s LTE 12 Months Flat fee of RM200 (administrative fee) + Monthly Device Fee x Remaining Months

Q26.I want to purchase the new Digi Broadband Ambassador plan together with a MobiFi. Do I have to make any upfront
payment?
A26.You are not required to make any device upfront payment for the Huawei 5577s LTE MobiFi but you are required to pay RM70 as an upfront payment for the plan.
The device upfront payment is a one-time payment and will not be rebated in your bill

For Ambassador 38
Exclusive
5GB Internet - 30 Days - RM10

For both Ambassador 68 & 38
Internet 2GB - 2 Hours - RM3
Internet 3GB - 7 Days - RM5
3GB Video Freedom - 1 Hour - RM1
10GB Video Freedom - 1 Day - RM5

Q1. Can I as a Digi Ambassador subscribe to Internet Sharing?
A1. Yes, Digi Ambassadors on the new Digi Postpaid Ambassador 38 and Digi Postpaid Ambassador 68 with a family group
(Principal and Supplementary lines) are eligible to subscribe to Internet Sharing. Once this feature is subscribed to, you can
start sharing Internet quota with your family and gadgets.

Q2. Do I get to enjoy Internet Sharing automatically?
A2. No. After signing up on Digi Postpaid Ambassador 38 or Digi Postpaid Ambassador 68, you will need to subscribe to
Internet Sharing. Walk into any Digi Stores to subscribe.

Q3. Is there a charge for Internet Sharing subscription?
A3. Yes, there will be a RM10 charge every month on top of the rate plan monthly fee for Digi Postpaid Ambassador 68 and
RM20 charge every month on top of the rate plan monthly fee for Digi Postpaid Ambassador 38.

Q4. Do I get any additional offer when I subscribe to Internet Sharing with Digi Postpaid Ambassador 38?
A4. For Digi Postpaid Ambassador 38, once subscribed to Internet Sharing, you will also get to enjoy Unlimited Calls to all
networks.

Q5. I subscribed to Internet Sharing with Digi Postpaid Ambassador 38. I have decided to unsubscribe to Internet Sharing the
next month. Will I still get to enjoy Unlimited calls?
A5. No. Unlimited calls with Digi Postpaid Ambassador 38 only apply when you are subscribed to Internet Sharing. Once
Internet Sharing subscription is terminated, the plan offer will revert back to the original offer of 1,000 minutes to all
networks.

Q6. Do I need to allocate Internet quota to my supplementary lines within the family?
A6. The default setting of Internet usage is based on first-in-first-out basis. The Principal line can choose to allocate Internet
quota to both himself and his Supplementary lines, via MyDigi App by selecting <Internet Sharing> option.

Q7. If Share Quota is allocated to the respective Supplementary lines, which quota will be consumed first, the Share Quota
or the Supplementary line’s bundled Internet quota (if any)?
A7. The allocated Share Quota will be consumed first, followed by the individual Supplementary line’s plan bundled Internet
quota.

Q8. Will I still get to rollover my Internet quota after subscribing to Internet Sharing?
A8. Principal line: No, Internet rollover feature is not available with Internet Sharing. Upon subscribing to Internet Sharing, any
balance unutilized Internet quota will not be rolled over.
Supplementary line: Yes, Internet rollover feature is available if you are signed up on the new Digi Postpaid plans.

Q9. Can my Supplementary lines set or change their own Internet quota allocation?
A9. No, only the Principal line can control and allocate Internet quota. Supplementary lines can only view their allocation and
usages.

Q10.If the Principal line is barred, can the Supplementary lines still use their allocated Internet quota?
A10.Yes, as long as the Supplementary lines are active, they are able to continue to use their allocated Internet quota.

Q11.Can I use the Share Quota when I am roaming?
A11.No, Share Quota is only applicable for domestic usage i.e. within Malaysia network. Any usage of Roaming will be charged
on top of your monthly fee at per standard roaming rates.

Q12.What plans are available for sign up as a Supplementary line to join family and start sharing Internet with the Principal?
A12.You can choose from all Digi Postpaid plans to sign up as a Supplementary line. Alternatively, you can also choose from Digi
Postpaid Family 28 or Digi Postpaid 38 Supplementary plan to start sharing Internet with your Principal or the Gadget sim
for your devices.

Q13.I have existing Supplementary lines under my family that are not under Digi Postpaid plans or Gadget sim. Can I still
share Internet quota with them?
A13.As long as your Supplementary lines have Mobile Internet and are not Prepaid lines, you can share Internet quota with
them.

I just wondering, J Shao ni Digi employee ke?

for BB70 Stream Free is 50GB right?

J shao what is digi authorised store?
Sorry. Noob here..

Can we nominate first. But, not take the plan after being nominated by Digi system?
I mean, after successful register IC. But still not sign up the plan, is it okay?

Means only digi stores owned by digi as an entity, for example: digi store in sunway pyramid, the gardens, pavilion, ss 2. They are not digi store express that run by dealers.

Can nominate first but ambassador plans will be changed from time to time. If u missed it, means u miss it. When will the plan come alive, we wont know. Like the 0 plan, nvr come back anymore RIP

what happen if allocated 3g data finish for amb38? is it charge PAYU or will cant access internet at all?

Means only digi stores owned by digi as an entity, for example: digi store in sunway pyramid, the gardens, pavilion, ss 2. They are not like digi store express that run by dealers.

Can nominate first but ambassador plans will be changed from time to time. If u missed it, means u miss it. When will the plan come alive, we wont know. Like the 0 plan, nvr come back anymore RIP

Good job, bro j shao on V2, congrats!