I also kena this before.... apparently, my TNG card needs to be used every few months to keep active. If not mistaken it's at least once every 6 mths. Or else it will lapse into dormant stage. I called TNG to ask when suddenly my card could not reload at shell station. So the TNG hotline can help arrange refund for the card balance (processing wait 2 mths) but in the end get money back. Need to buy new card again after that LOL
This post has been edited by audi5775: Aug 24 2017, 04:47 AM
inactive/dormant Touch n Go card?