QUOTE(EnergyAnalyst @ Aug 24 2017, 02:50 PM)
Given this as one of the consideration , (another being the declining build quality that was reported ), one have to think twice about buying another Honda surely? And this hesitation is perhaps a room of opportunity open for Mitsubishi or others to take advantage of?
Even if the SC service is as bad as people claims. People will still buy the Honda marque because:
- Long history in Malaysia
- Their car are relatively problem free
- Their cars have good resale value; the civic is the king when it comes to resale
- Not expensive to maintain
- Parts are easy to find, no fear of breakdown - local car mechanics have no issue dealing with T&H cars
- VTEC prangggg seems to still have a huge effect on young people today, hence the desirability
Just points 2 to 5 alone is more than enough to carry their brand.
Just to be clear also, consistent build quality is also one of Honda's weakness - First hand experience, for me - it's both irritating and a nuisance. For others, they outright hate it. But it's not something that would affect the car performance or safety. So till today, many people still bang and bitch about this issue - but it never really goes away.
Now Mitsubishi on the other hand:
- limited car selection
- except for the Triton, the other cars don't seem to carry its resale value as well
- cars should be relatively problem free
- cars should be cheap to maintain
- parts might not be as easy to find because less common but should still be relatively hassle free
It would be a very small room of opportunity. They would need to make sure those customers (like yourself) taking the leap of faith, are well taken care of so that they can build on from there.
In the near term, I don't think they will overtake Honda. Difficult to predict how they will fare long term.