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 Is this can be?, WTA

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TScheehan
post Aug 16 2017, 01:41 PM, updated 7y ago

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WTA,my Cooler Master PSU faulty and still have manufacturer warranty,then seller send to claim warranty,but no stock,then he say can't repair and can't exchange new 1 to me.He say will give me as a credits, psu original price RM329,but already used 2 years plus,so only will give me back half credits RM165,I'm think this is ridiculous,if no stock supplier should exchange me better or equivalent PSU.So,am I right?

This post has been edited by cheehan: Aug 16 2017, 01:42 PM
TheMrBinary
post Aug 16 2017, 01:48 PM

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or just wait until they have the stock then go exchange it?
netmatrix
post Aug 16 2017, 04:28 PM

The machine... it sees everything.
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You never said they want to claim for you or not? (Waiting period)

If you insist 1 to 1 change for obsolete item then it is not possible unless can prove claim warranty with receipt.

If they give you the estimate price for trading in the 2 year old PS to buy a new one also you dun want? (I would take it as it already 50% offer)

You can see the simple calculation

RM325 / 5 years = RM65 per year (your logic)

RM330 / 5 years = RM66 x 2.5 years = RM165 (his offer)

Then what you want?

This post has been edited by netmatrix: Aug 16 2017, 04:36 PM
ngks
post Aug 18 2017, 09:47 PM

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I just browse through Coolermaster page, seem like there is no official Coolermaster at Malaysia, it only got Taiwan and China contact.

You are dealing with the retailer or official Coolermaster distributor?

 

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