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 Blue screen after removing faulty RAM, Permanent blue screen

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TSbendotchen
post Aug 15 2017, 04:06 PM, updated 7y ago

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I am currently facing permanent blue screen issues when i boot up my PC, after removing 1 slot of ram which is 512mb (originally is 2gb ram).

Unable to go to safe mode as well, blue screen also appears

I removed the ram because i found it to be faulty (nothing comes out at all) after doing trial and error by removing the ram sticks 1 at a time.

Any advice out there?
alexchew_2020
post Aug 15 2017, 04:13 PM

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laptop or desktop?

what the bluescreen error code?or just typical blue whole screen only without error?
TSbendotchen
post Aug 15 2017, 04:16 PM

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QUOTE(alexchew_2020 @ Aug 15 2017, 04:13 PM)
laptop or desktop?

what the bluescreen error code?or just typical blue whole screen only without error?
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Desktop Dell Precision 390

Bluescreen error code is 0x0000007B
alexchew_2020
post Aug 15 2017, 04:21 PM

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got screen shot?

is a bootable device error...could be few things..

RAM, mobo, HDD..
TSbendotchen
post Aug 15 2017, 04:25 PM

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QUOTE(alexchew_2020 @ Aug 15 2017, 04:21 PM)
got screen shot?

is a bootable device error...could be few things..

RAM, mobo, HDD..
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Sorry forgot to take down the screenshot cry.gif

tried to swap a functioning HDD and RAM still the same issue. could be mobo?

Another thing is the blue screen appears even when i try to start with safe mode cry.gif cry.gif cry.gif
alexchew_2020
post Aug 15 2017, 04:39 PM

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is it new installed OS? got screw up with new driver?
Dark8870
post Aug 15 2017, 04:40 PM

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Originally 2GB, removed 1 RAM of 512MB, so I'm assuming you have 4 pcs of 512MB RAM in your machine.

It could be that the RAMs need to in pairs, like slot 1 & 3, 2 & 4.
You could try removing another 1, but remain a pair.

Let's say you are removing the RAM from slot 4, you need to keep RAM in slot 1 and 3, while also removing from slot 2.
TheMrBinary
post Aug 15 2017, 04:45 PM

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512mb stick?
So you mean 4x512mb right?

You can't just put 3 stick there. (for dual-channel memory)
Need either 2 or 4 sticks.
TSbendotchen
post Aug 15 2017, 04:50 PM

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QUOTE(alexchew_2020 @ Aug 15 2017, 04:39 PM)
is it new installed OS? got screw up with new driver?
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Not newly installed. it was working fine until suddenly one day it just cannot boot up. Attached is the photo when it cannot boot up, thats why i suspected the RAM and i removed it


Attached thumbnail(s)
Attached Image
TSbendotchen
post Aug 15 2017, 04:52 PM

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QUOTE(Dark8870 @ Aug 15 2017, 04:40 PM)
Originally 2GB, removed 1 RAM of 512MB, so I'm assuming you have 4 pcs of 512MB RAM in your machine.

It could be that the RAMs need to in pairs, like slot 1 & 3, 2 & 4.
You could try removing another 1, but remain a pair.

Let's say you are removing the RAM from slot 4, you need to keep RAM in slot 1 and 3, while also removing from slot 2.
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ya i did try to do this, also the same outcome innocent.gif
Kelvinwkw
post Aug 15 2017, 04:59 PM

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Check the Diagnostic LED for troubleshooting...

https://www.manualslib.com/manual/36881/Del...?page=37#manual

page 37 to page 42
TSbendotchen
post Aug 15 2017, 05:19 PM

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QUOTE(Kelvinwkw @ Aug 15 2017, 04:59 PM)
Check the Diagnostic LED for troubleshooting...

https://www.manualslib.com/manual/36881/Del...?page=37#manual

page 37 to page 42
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Thanks, i'll try to check this, should be helpful

 

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