Yesterday was quite a smooth day for me. Started 11am sharp and ended 3pm sharp. 2,3,3,4. Fare collected 76 + 104 incentives. AR 83% and didn't want to risk it by driving evening shift.

Today received another dhl package from grab... a phone holder. Thank you grab

Didn't fill up any form... but many unsatisfactory trip feedbacks.

same here. 2 blocks showed 0 incentives as 0 min and 22 min recorded respectively. It should be full hour for that 2 blocks.

yes, mine recorded online 21 mins only instead of full hour from 12pm -1pm and zero payout... just submitted my enquiry about it through crab apps under help tab.

They are quite efficient in replying standard email. They replied me the same email within 24 hrs and no news from the relevant department after since. 2 days later they dare to email me to rate them on the help experience. I straight away gave 1 star!

Called them this afternoon... and they said the technical team was trying their best to solve the issue by tonight.
Asked them about my missing incentive on 23 november and that fellow trying to explain the prorated time online...bla bla bla.... that's why zero incentive payout on that block. I asked her to check my 3 trips on that block which couldn't be possible to complete just in 23 mins ( recorded in the incentive tab)... then asked me to hold and to let her check with someone first... after 5 mins, said they would investigate and get back to me as soon as possible. Let's see how soon they will come back to me. After 2 emails sent to them before about this and no reply also...

This afternoon picked up riders - old auntie, old uncle and a cute maid at seksyen 1 to UM hospital... less than 5km trip for RM9 fare but ended up it took 40mins. It was so jam heading to the hospital from jalan gasing. The old uncle all along the way kept mumbling... cham ah cham ah... sei lor sei lor... The wife quickly said the old uncle was having depression and going hospital to take medicine. At the traffic light junction, the uncle opened the door wanted to go down some more... luckily the car was not moving and the wife stopped him. When reached the drop off point, the wife said forgot to bring out wallet and had to ask the maid to pay first. The maid gave RM1 tips saying for the jam