This morning I used the grab apps to raise issue of the rider's "no show" and received a reply as below from grab just now. Their reply seems like rider lodged report against the driver.
............................
Greetings from Grab.

Thank you for writing in to us regarding the driver cancelled the ride.

First and foremost, we would like to sincerely apologise on behalf of the team here at GRAB for the unsatisfactory and regrettable experience you had to face.

We endeavour to always uphold behavioural professionalism whilst providing a seamless ride-hailing experience, and please be advised that we have cascaded the case to the Driver s Relations Department to proceed with the appropriate action to be taken against the unwarranted action. We will do all we can in order to help change this experience for the better.

Once again we appreciate your feedback as it contributes to the betterment of our service. We shall also ensure stringent mitigation implemented for training and improvement against such unacceptable behaviours.

We hope you have a pleasant day ahead and we look forward to your continuous support as we are striving to improve and enhance our service to serve you better.

Should you have any further concerns please do not hesitate to contact our customer service at 1 300 80 5858 or email us at support.my@grab.com

Thank you for supporting Grab.
Rupinee
Customer Experience Associate
Grab Malaysia

this type of person should be banned from taking uber/grab for life.

hahaha.... you should wind down the window all the way to the destination and if they ask you why, just tell..." aku perlu nafas!"

not sure about this evening but afternoon from 12:30pm to 3pm i only did 7 trips. all around subang jaya and bandar sunway.... the ping damn slow and all RM3-RM4 jobs.

are you sure ignored 2 jobs also kena? i'm still flexi this week, so i ignored quite a lot of pings in these 2 days. some even 3 pings in a roll...no problem also. it's just coming in slow today only.

it happened to me few times already. when the ping came in, just before i can touch to accept it, the page turned to the map again. didn't notice and not so sure if my AR drops after this.

wah...didn't drop off for so long and they didn't bother to call and check your well being? maybe kena raped by the rider aldready. hahahaha

is there any issue beside ar if you ignore the 2nd request (matched ride) for grabshare?

i like this kind of short trip as it's guaranteed rm6 for grab flexi.

RM0.00 Grab Flexi KV: Dari 27 Sept (Rabu) hingga 30 Sept (Sabtu), lengkapkan trip tersebut pada setiap masa kecuali 7am-9am untuk menerima bonus khas! Kekalkan 4.7 rating ke atas dan minima 50% AR untuk layak bonus ini.
40 trip - RM115 bersih
20 trip - RM45 bersih

why you said so? i think 40 trips is easily hit

i think it's based on area also... i don't have to wait long for pings though i'm flexi. i'm too used to ignore pings... sometimes ignored 5 pings in a roll and now my ar is just 45%.

already hit flexi's 40 trips incentive today... rm115 in the pocket

today 26 trips and yesterday 15 trips.

Guys, have you tried rating your rider with comments? I tried mine but i guess the wordings are in white color... Can't see a thing.


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my record, 7 pings in a row in 5 mins at 1 utama... waited for the one heading to pj/subang direction but all came in to kepong and mapren place.

hahaha... one must have enough bullet to wait there for the ping you want or else your heart will not be able to take it when you see the AR drops.

i'm thinking about the same thing too... but do you need to unregister your account with uber first and reapply back with new phone and different email? As you need to provide the current email and password if you wanna opt in, so they will be able to check even with 2nd phone.

i see. thanks.

can anyone recommend a good and cheap phone... 2nd phone just for uber purpose?

I didn't opt in for GA last time but now if i don't, the commission will become 25%. Anyway im still yet to submit the form... but i need to prepare the 2nd phone first for the transfer of uber app b4 submitting.
Actually nowadays i seldom drive uber unless the quest is really really attractive like 12 trips for rm90. Last month i didn't even do a single trip on uber... i just wanna keep the account with them in case they change in future.
Grab opt in form does not show you need to provide the username and password of other driver app's. Will they call/email u for it after submitting the form?