that is why nowadays I don't take trips that will take more then 10 mins to reach. too many times Kena like u b4, Rider say okay to wait halfway changed their minds... then you are still stuck in jam.

if grab want to retain drivers sooner or later they gonna have to introduce cancellation charge like Uber....Uber if Rider cancel after 5 mins of job been accepted they will Kena 5 ringgit penalty also. I think Didi in China also similar system. I heard that even have daily Incentive payout and bank in within 1hr...

Your rider filed a report because u didnt press 'complete' immediately. I am pretty sure that your rider is, or was a driver too.

how long you delay press?

Yup lately allot of drivers told me they've now installed uber as an alternative even bangla also all got Uber on their phones.

If Uber willing to bend their rules and make jobs more transparent like grab, I'll jump ship in a heartbeat

Alot of drivers quit. Riders all complain took longer to get grab since November.
Grab took drivers for granted and treat riders like King but the truth is without drivers riders won't exist.
Happy minions = happy company = 💰💰💰
But instead grab decides to become Macau company, scam here, scam there, rig here, rig there. Give insentives also not sincere, sudah bagi lagi mau ambil balik sikit damn cb style.
True Macau ahbeng.

nowaday who still can hit 4 trips per hours consistently?

Was in Mahkota Cheras dropping off and then kena pick up job in Alam Damai, really siao. Because of traffic it took 40mins to arrive and then the rider cancelled when I was less than 200m away although she said she will wait when I messaged her with d eta before proceeding.

that is why nowadays I don't take trips that will take more then 10 mins to reach. too many times Kena like u b4, Rider say okay to wait halfway changed their minds... then you are still stuck in jam.

if grab want to retain drivers sooner or later they gonna have to introduce cancellation charge like Uber....Uber if Rider cancel after 5 mins of job been accepted they will Kena 5 ringgit penalty also. I think Didi in China also similar system. I heard that even have daily Incentive payout and bank in within 1hr...

Kasi incentive also mau potong 20%, just want to make it look good, should have just give us a nett figure . Give big amount with false hope.

Deary me..if they responded due to complaint being made by riders,please grab at least check thoroughly as common sense should prevail.As a flexi 25% driver,what would i gain by purposely doing that? Beggars believe.

Out of curiousity i called cs to find out the reason.The first call wasnt convincing so i called the 2nd time and spoke with different cs.Unsurprisingly both gave different answer.So decided to call in the 3rd time and a different dude gave a different answer from the previous cs.They dont really have a clue, do they? I dont blame them but in any other customer service sector,u would not last long in business with this kind of inconsistency.

On the other hand, recently all those negative feedback and wayne chow case, they take driver feedback more seriously.

Let me insert a missing word for your sentense: pretend. They pretend to take driver feedback more seriously. Still, no real action will be taken or else you will heard a lot of riders put their story on internet because of the ban.

The only action they do is inform you that an action has been taken. (Action = Put a remark). Period.

Guys I haven't driven since March but am gonna start again tmr. Read up on incentives etc, but the thing is, I'm an ambassador, but I see texts on the flexi incentive and stuff. Including in my tab for incentives. Is this because I haven't driven to 80% AR and stuff (0 trips in 6months), or... You can only earn either flexi or hourly, depending on AR and requirements? I'm alr an ambassador so..

Seriously a lot has quit or suspended, brickfield has been short of driver for the past 2 weeks and i keep kena when in Bangsar

I have been saying this ever since they launch campaign for referral, end up the demand still there and driver cannot keep up with those demand.

On the other hand, recently all those negative feedback and wayne chow case, they take driver feedback more seriously. It is just too late Grab, your customer is screwing driver left right with those shitty attitude and u still retain them for what. U have been spoiling them all the while. They should learn at how Uber balancing both driver and rider, find a balance to implement a system.
Possible, now they change the ping system, nearest driver doesn't 100% get it, they count by radius and randomly assign.

Let say there is 3 driver in 500-1km radius, they won't give to Ali which is nearby (100m) there, instead they will assign to Ah Kao which is 500-800m away. Mind u this is map radius and not route calculation.

They shoot their own feet with this new system, good luck to them, more driver would try to avoid at peak hours or switch to flexi. Rider on the other hand would really really hard to get ride and some switch to Uber. And all these sohai go Uber and cincai cancel after 5mins, Uber happily earn their RM5 cancellation fee.

My yesterday incentive shows zero..Anyone?

Same. Showing jobs done per block but hours online 0.