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> HP Pavilion 14 Stuck at HP Screen

spicy.jalapeno
post Aug 11 2017, 06:29 PM, updated 2w ago

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Hi, I have a HP Pavilion 14, Windows 10, i5-4200U, 8GB RAM.

So yesterday, when I was not around, a power outage occurred. Then when I tried to turn it on again, it would keep spinning on the HP screen.

So far, I've tried the following:

1. Hard reset (hold down power button)
2. Did some tests using HP Diagnostics Tools, all passed (Strangely if I exit this it shows Boot Device Not Found, Please Install an OS on your hard disk, Hard Disk (3F0))
3. Reset BIOS (Did not work, something about not found)
4. Proceeded to download one from HP website, completed all steps without a hitch
5. Tried to use HP's System Recovery, didn't work (Required device not found/not connected)
6. Spent about half a day creating a USB Boot Disk, this did get me past that HP loading screen, but leads to a black screen

Argh, I'm at my wit's end here. bangwall.gif What could the problem possibly be?
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alextan99
post Aug 11 2017, 06:34 PM

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sounds like HDD is not detected. Check BIOS is its set to UEFI or not
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TheMrBinary
post Aug 11 2017, 06:41 PM

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Did you get "A2" logo on right bottom screen?
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omg7788
post Aug 11 2017, 08:35 PM

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Was this a windows 8/8.1 machine? I fixed a similar specs/model as yours using the Dell 8.1 windows recovery cd. No luck booting using a usb thumbdrive too.
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spicy.jalapeno
post Aug 12 2017, 05:44 PM

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QUOTE(alextan99 @ Aug 11 2017, 06:34 PM)
sounds like HDD is not detected. Check BIOS is its set to UEFI or not
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BIOS seems fine. Now taking the whole thing apart to try to pull data from the HDD. Sigh, dismantling a lappie is such a pain. sad.gif

QUOTE(TheMrBinary @ Aug 11 2017, 06:41 PM)
Did you get "A2" logo on right bottom screen?
*
No, what does that logo even mean? confused.gif

QUOTE(omg7788 @ Aug 11 2017, 08:35 PM)
Was this a windows 8/8.1 machine? I fixed a similar specs/model as yours using the Dell 8.1 windows recovery cd. No luck booting using a usb thumbdrive too.
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Was a win 8 machine from factory, but upgraded to win 10
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omg7788
post Aug 13 2017, 05:35 AM

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if u can get the dell windows 8 recovery cd, then it might help to solve your issue. That's how i fixed it.
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