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 Luno Malaysia, Your experience, reviews, thoughts

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noleave
post Dec 22 2017, 09:45 PM

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My fund has been stucked in Luno since last week. Anyone know if there's anyway to take the money out, maybe send to Singapore Bank account?
noleave
post Dec 28 2017, 05:42 PM

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Luno remains unable to process MYR deposits and withdrawals due to issues with Maybank.
We remain in constant talks with the relevant authorities, but we estimate that it will take a few weeks now to resolve the matter. This is due to the fact that we hit the holiday season and many officials were unavailable for a discussion.

Rest assured, our team is actively working on the situation and this remains our highest priority in the company at the moment. We apologize for this frustrating delay.

In the meantime, our customers are welcome to cancel their pending withdrawals. The funds will be returned to your Luno wallets, enabling you to buy BTC or ETH if you choose to do so.
Just visit https://www.luno.com/wallet/transactions , select the pending withdrawal at the top of the page, click on it and then choose the "stop" button in the transaction details.
Posted less than a minute ago. Dec 28, 2017 - 09:39 UTC
noleave
post Dec 28 2017, 05:45 PM

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Quote "This is due to the fact that we hit the holiday season and many officials were unavailable for a discussion."

I'm truly frustrated with the way Luno handled this issue irresponsibly. But somehow I'm not surprised on their inefficiency partly due to Maybank executives are on holiday mood right now. Malaysian culture much eh?
noleave
post Feb 20 2018, 06:23 PM

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I'm actually extremely impressed with Luno's public communication skills. They basically said the same thing 13 times in the span of 2 months yet nobody seems furious about it except me. You have to give them credit when credit's due.

 

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