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 Luno Malaysia, Your experience, reviews, thoughts

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keane04
post Dec 20 2017, 11:39 AM

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QUOTE(Clement1001 @ Dec 20 2017, 11:38 AM)
Does the pending withdrawal will be back to Luno account if we just cancel it.
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is there a way for you to cancel?
keane04
post Dec 20 2017, 01:23 PM

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QUOTE(Clement1001 @ Dec 20 2017, 11:50 AM)
Yeah, there , but i dnno will it automatically revert back or i need to wait for the process again.
luno.com/wallet/transaction
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my withdrawal of cash is still in processing. there is no way for me to cancel.
keane04
post Dec 21 2017, 10:40 AM

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QUOTE(jack2 @ Dec 21 2017, 08:49 AM)
I believe his meant to be they keep on delaying the issue because they can't reach the settlement with Maybank or BNM.

Luno should be banned because they are cheating customers.
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should be BNM, if only problem with mbb, their cimb account should be able to use. My withdrawal stucked since last week.
keane04
post Dec 22 2017, 02:16 PM

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QUOTE(kbandito @ Dec 22 2017, 02:10 PM)
I have a RM45,000 pending bank withdrawal since last Friday and I couldn't even cancel it.
It is stuck as processing and Luno is giving me standard reply 'we are working to get it solved'

This is frustrating.
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i feel better now coz mine is only 4 digits... lol

they should really let ppl cancel the withdrawal.
keane04
post Dec 22 2017, 03:48 PM

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QUOTE(Kerplunk @ Dec 22 2017, 03:30 PM)
So anyway i was digging through FB and found this comment from one of the luno malaysia pages. Not sure how true it is,but i guess at least it paints a slighty clearer picture as to what's apparently going on:-

"baru dapat info semalam. Isu luno dan maybank dah selasai. Tunggu luno announce dlm minggu ni.  semua ok, back to normal. but need to fill an additional forms. what kind of forms I dont know."

Make of that what u will,but at least it's something i guess. Not as bad as i feared,in some ways.
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what is the date of this comment?
keane04
post Dec 26 2017, 04:46 PM

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QUOTE(Ivan113 @ Dec 26 2017, 04:41 PM)
we really need to push Luno to use segwit, the fees of sending out to external wallet is crazy high
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I have more worries on their bank account and status as a sdn. bhd in malaysia
keane04
post Dec 26 2017, 04:47 PM

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QUOTE(Zanmai0146 @ Dec 26 2017, 04:42 PM)
What are the fees look like? Does it by percentage or a fix figures transfer out from Coinbase and receive in Luno.

Both got charges?
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receive in luno is standard 0.0002 BTC per tx.
keane04
post Dec 28 2017, 05:10 PM

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QUOTE(Kerplunk @ Dec 28 2017, 04:36 PM)
Ok something strange just happened. My transaction went from processing to 'pending,' hence now i have a chance to cancel it. Should i just bail and go remitano?

Anyone else checked their transaction status lately?
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mine always in "processing"

no way to cancel...

what is the exact time it shows pending? maybe there is window of change from processing to pending and to processing again.

This post has been edited by keane04: Dec 28 2017, 05:15 PM
keane04
post Dec 28 2017, 05:27 PM

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QUOTE(Kerplunk @ Dec 28 2017, 05:22 PM)
Just noticed it automatically changing to 'pending' this morning. It's remained that way ever since. Strange. Requested for withdrawal on the 12th by the way. It's been ages.
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what a luck you have there, mine since the 14th Dec. hope mine will change to pending also....maybe two more days... hehe
keane04
post Dec 28 2017, 07:37 PM

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QUOTE(nikazwa @ Dec 28 2017, 07:09 PM)
Is anyone can do it ? I tried many time but could not find the 'stop' button ?
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i cant find it too.
keane04
post Jan 4 2018, 10:20 AM

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QUOTE(miyakochan89 @ Jan 4 2018, 10:17 AM)
oh, get bitcoin/ETH, and go to your Binance account -> Fund -> Find the COIN (BTC/ETH or etc) click deposit -> get the address (must be accurate) and paste it to whichever exchange you got your BTC/ETH/COINS from send them over to Binance. Each coin has different addresses. Becareful ya!
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i think he meant deposit fiat in MYR.

Binance is strictly an exchange for crypto currency without deposit and withdrawal of fiat currency.
keane04
post Jan 16 2018, 04:29 PM

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remitano just double up their fee?
keane04
post Jan 17 2018, 09:29 AM

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QUOTE(kb2005 @ Jan 16 2018, 05:21 PM)
What fee?
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before this when i buy usdt, says 500, i get 495. now only 490.
keane04
post Jan 23 2018, 11:48 AM

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QUOTE(Secruoser @ Jan 23 2018, 10:52 AM)
What’s worse is that they never take responsibility for our data privacy. Like all the Malaysians data was leaked in a telco hack in October, they just conveniently swept it under the rug. Malaysians should scream for legal charges and compensation.
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I think it is not a concern anymore as our data already leaked left right and centre. lol.
keane04
post Feb 2 2018, 12:32 PM

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QUOTE(TallJustin @ Feb 1 2018, 04:31 PM)
This makes little sense. You don’t buy into a higher market to cash out, if you are doing that you don’t have a clue what is happening.
If you have RM100k in luno today you should leave it alone until they fix the withdrawal. You would be a fool to purchase anything with Luno exchange price, you should only sell.
If you have BTC in luno today you should move it to another wallet or exchange for safety or for trading.

If luno fixes the issue and the exchange stays higher then you should always use luno to sell and never to buy, ie take advantage of arbatage.
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like you said, only sell, dont buy.......then, sell to who?

This post has been edited by keane04: Feb 2 2018, 12:33 PM
keane04
post Feb 6 2018, 01:31 PM

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QUOTE(caloyness @ Feb 6 2018, 12:56 PM)
not yet active, but they already confirmed bank account released by IRB.
they are preparing the withdrawal and deposit soon.
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confirmed bank account released? where is the source of this news?
keane04
post Feb 6 2018, 03:31 PM

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QUOTE(caloyness @ Feb 6 2018, 02:05 PM)
Update - We continue to work to resolve this matter as soon as possible. The IRB has now agreed to unfreeze our account while it completes the investigation, and we are working closely with Maybank to have the account operational again.

We’ll send out wider communication via email, in the Luno apps and on social media once we can confirm the status of the bank account.
Feb 2, 07:46 UTC
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Sigh.... they play with the words. while it completes the investigation... means when? how much more time needed to complete the investigation?

btw, i am not directing the question to you... I am just ranting.

This post has been edited by keane04: Feb 6 2018, 03:43 PM
keane04
post Feb 6 2018, 04:40 PM

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QUOTE(lazyman@home @ Feb 6 2018, 03:48 PM)
sorry my crappy english, the word "while", isn't it means that they agreed to unfreeze even during the investigation process? If they unfreeze after investigation, they should have used the term "upon/after", no?  confused.gif
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i hope you are right then.

to me, if mbb freeze their account because of IRB and now if IRB already cleared them, why mbb not let their account operate immediately since the only reason is with the IRB.
keane04
post Feb 8 2018, 09:22 AM

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just answer a simple question. why let authority has the reason/need to freeze you? simple..... answer me.
keane04
post Feb 9 2018, 10:40 AM

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ok guys, why dont we focus on when we can trade again? it seems pointless since IRB already did what they did. I hope Luno learnt the lesson.

Now, can Luno give us update (daily if possible) on what they are doing to get back the MBB account or use a new bank account? any date?

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