Hi everyone,

Kimberly from Luno here.

I just wanted to clear up a couple of things. Firstly, I notice that there is some confusion as to why Bitcoin or Ethereum trades at a different rate on Luno’s exchange versus other exchanges worldwide. Please note that there is no global price for bitcoin or any other digital currency, and this is actually set by the users on the exchange. You can read more about that here: https://www.luno.com/blog/en/post/runaway-markets

Secondly, we are planning to open an office in Malaysia. We’re growing fast in the region, you can see the positions that are currently available here: https://www.luno.com/en/careers. We’re planning on adding more in the near future.

Lastly, please note we are working very hard to resolve the issue we are having with the banks. We love our Malaysian customers and are excited to get things moving again. Until this is resolved, you can still buy, sell, send and receive digital currencies as usual. Know that all your funds, local and digital currencies, remain safe at Luno. All other services remain unaffected. Keep and eye on our status page for the time being: luno.statuspage.io

If you have any issues, please contact support@luno.com and we will help you as soon as possible. We really appreciate your support and understanding during this time.

To the moon!
Best regards, Kimberly