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 Luno Malaysia, Your experience, reviews, thoughts

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Spectreoutreach
post Mar 8 2018, 04:36 PM

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Was hoping for good new but still...... unresolved
Spectreoutreach
post May 7 2018, 04:47 PM

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QUOTE(mrluno @ May 7 2018, 11:06 AM)
Well, yeah -- the remaining funds are still safe in Maybank. (In case there's any doubt there, there are already few screenshots in this forum already showing funds received from Maybank under BitX Malaysia.).

However, as mentioned earlier -- Maybank is still using a slow, manual process. We can't rely on that method only to make payment for everyone (otherwise the waiting time could potentially run into months on end).

Hence, we are also working with other partners to distribute funds.
Hi! We're working hard to have deposits re-enabled. Don't have a time frame right now, but I hope to be back with good news asap.
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Hi i submitted a ticket ( Your ticket reference number is 433552) . When i re log again after awhile i notice i'm at level 0... when i try to submit my phone number to upgrade my level. it pops up as screen that number already registered . Any solution i can't get pass submit my phone number page rclxub.gif
Spectreoutreach
post May 19 2018, 01:52 PM

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QUOTE(mrluno @ May 18 2018, 02:08 PM)
Hi joylay -- we only need to report suspicious transactions. I don't recall specifically any threshold above certain amount to report, but the full document is publicly available here too: http://www.bnm.gov.my/index.php?ch=en_pres...n_press&ac=4628

With deposits -- we are working hard to enable this as soon as possible. Will make an announcement once this is ready.

Thank you for your support!
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Mr. Luno just did my first withdrawal around lunch time. How long will it take appear on my bank account
Spectreoutreach
post May 19 2018, 06:57 PM

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QUOTE(jack2 @ May 19 2018, 05:52 PM)
wanna buy from there but can't deposit
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Guess have to wait
Spectreoutreach
post May 21 2018, 10:29 AM

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QUOTE(copyninja4 @ May 20 2018, 03:37 PM)
Received call from bank, due to transaction from Luno. Aishhhh...
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how long did the transaction take?
Spectreoutreach
post May 25 2018, 07:03 PM

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QUOTE(Gss2k @ May 25 2018, 02:40 PM)
last week withdrawal still not yet process. send ticket but only get outdated generic message. slowness  sad.gif
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Hmm I cancelled my withdraw on weekends and start fresh on Monday morning. Process for 2 days , bank in on Wednesday for unknown reasons , weekend withdraw are pending
Spectreoutreach
post May 26 2018, 05:53 AM

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QUOTE(Gss2k @ May 26 2018, 05:39 AM)
how to cancel there is no button and i cant place orders. just send ticket?
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First your transaction is pending or processing? If pending got cancel button when you open transaction tab and click on that transaction . You can ask Mr luno for accurate answer
Spectreoutreach
post May 29 2018, 05:41 PM

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QUOTE(Gss2k @ May 29 2018, 04:50 PM)
Wah!!! 1 and a half week still no withdrawal and ticket to cancel withdrawal also no responds.

Sad sad exchange, no customer service make me feel very stress. Feel like money hilang already. Better dont use for now, look like they have problems.  sad.gif
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you go tag mr luno or fb luno now ..... that strange
Spectreoutreach
post Jul 24 2018, 06:59 PM

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QUOTE(mrluno @ Jul 24 2018, 04:43 PM)
Hey, would love to give a time estimate, but unfortunately we can't due to a lot of factors out of our control. But we are working our hardest and trying our best on multiple angles. Will update everyone as soon as there's some good news.
Yeah, withdrawals have been going on since a couple of months ago.
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just place a withdrawal this tuesday morning . hope it will be trouble free experiences
Spectreoutreach
post Jun 4 2019, 04:28 PM

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Luno is back

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