Hi everyone,

Kimberly from Luno here.

I just wanted to clear up a couple of things. Firstly, I notice that there is some confusion as to why Bitcoin or Ethereum trades at a different rate on Luno’s exchange versus other exchanges worldwide. Please note that there is no global price for bitcoin or any other digital currency, and this is actually set by the users on the exchange. You can read more about that here: https://www.luno.com/blog/en/post/runaway-markets

Secondly, we are planning to open an office in Malaysia. We’re growing fast in the region, you can see the positions that are currently available here: https://www.luno.com/en/careers. We’re planning on adding more in the near future.

Lastly, please note we are working very hard to resolve the issue we are having with the banks. We love our Malaysian customers and are excited to get things moving again. Until this is resolved, you can still buy, sell, send and receive digital currencies as usual. Know that all your funds, local and digital currencies, remain safe at Luno. All other services remain unaffected. Keep and eye on our status page for the time being: luno.statuspage.io

If you have any issues, please contact support@luno.com and we will help you as soon as possible. We really appreciate your support and understanding during this time.

To the moon!
Best regards, Kimberly

This post has been edited by KimberlyfromLuno: Jan 15 2018, 07:48 PM

Unfortunately, we don't have an ETA right now, it will be communicated as soon as we know. Always happy to help

Hi, thanks for your query. While BNM has recently addressed regulation related to cryptocurrencies, including the release of reporting requirements that exchanges must adhere to, taxation is a separate issue. Luno cannot comment or provide specific advice on the tax requirements applicable to customers in particular countries, but we do reiterate that all of our customers globally should make themselves aware of, and where necessary adhere to, their local tax laws. In case customers are unsure of their obligations, they should seek advice from a financial or tax adviser.

We don't tolerate hate speech, the spreading of propaganda, and harassment of our staff or other customers on social media or anywhere else on our website. While we understand your sentiment, we trust you understand where we're coming from. Those who have been blocked have violated these terms, but are always welcome to contact support@luno.com

Hi there, this won't be public information for security reasons. You can always contact us via social media or directly, via support@luno.com!

Hi, Unfortunately this won't be an option We will update regarding this issue on the status page!

We are working on this by hiring aggressively. Is there something I can help you with in the meanwhile? If you have a ticket number, please send it here. Otherwise you can contact our team at support@luno.com.

Please inbox your question.

Please restate your question again so everyone can see and then I can answer. Thanks!