U got it reversed.
Basically, if your trade (buy or sell) is fulfilled immediately = you get charged the 1% fee.

So if you want to buy, put a price that is lower than the current highest buy offer or the same as the current buy offer.
But be aware, that during the time you click/tap and your offer becomes the highest buy offer (above what is currently being queued) and is fulfilled immediately, you will be charged.

Similarly, if you are selling, putting a price higher than the current lowest sell price, will avoid getting charged the fee.

To put the above in numbers:

Current highest buy offer, RM100, Current lowest sell offer RM101. You put RM101 to buy, It will be fulfilled immediately (since someone is offering to sell at RM101), so you will be charged 1% fee.
So to avoid the fees, you put RM99 (or RM100).

When selling, if the lowest sell price is RM101, and the current highest buy offer is RM100, and you got put RM100, it will be sold immediately and you will be charged. So to avoid fees, you q at RM101 or RM102.

That's most likely due to BTC network congestion.
As many have mentioned, use ETH to transfer out. BTC currently has high volume/congestion and high transfer fees.

Binance, if you've registered before (use ETH to buy XRP), or use Exodus Eden and Shapeshift (Send ETH to Exodus Eden address and change to XRP).

IC (or passport) and a selfie of you holding the IC/passport with another piece of paper with the word CoinHako and the current date. Also a utilitiy bill (internet/hone/power etc) with an address matching your IC/passport.
A bit mah fan, but can be done in less than 30 mins.

U need to buy BTC or ETH from Luno using your MYR.
Then transfer that to Coinhako (send BTC/ETH to your respective Coinahako BTC/ETH wallet address), and then sell it there for MYR. And then use the withdraw function from Coinhako back to your malaysian bank account.

1. Use ETH, as BTC is congested and has high fees
2. ETH buy price in Luno is super high, whereas sell price in Coinhako is way below market price. So no doubt you will lose in value. i.e. buy Rm1000 in Luno, sell about RM8xx in Coinhako. More or less.

Well, it has been reliable so far, and still in operation - based on what I have read since early 2017 until now.
I personally haven't done any withdrawals but a few traders here have done so, based on their posts in the main crypto thread.
It's a risk you will have to decide on.

This post has been edited by Eoma: Jan 9 2018, 05:45 PM

hi Kimberly, thanks for making the time to respond here. Some questions:

1. Will Luno consider adding ETH/MYR to the exchange as a trading pair ?
2. Will Luno consider adding more coins other than BTC and ETH ?
3. Will Luno add stop loss orders to the exchange ?
4. Will Luno add other bank accounts, other than Maybank, so for example any deposit/withdrawal from CIMB to CIMB will not incur any fees.

Thanks!

After reading your post, I did a quick check via the App.
Mine shows the same amount. And yes, i did sell/trade after the "lock".

It's a worldwide government and bank crackdown on cryptoexchanges.
AMLA + taxation opportunities. South Korea seems to be taking KYC a step further by making it mandatory for exchange account details to match bank account details.

At least our Gov is not banning exchanges outright.

Nice. Don't suppose you can share more details?

Cool, thanks!

mrluno
1st march 2018 or end march 2018 re-opening ? Same as the other exchanges right ? level playing field ?