I'm Luno customer since 2017, I've KYC level 3.
Luno allow me to withdraw all my crypto..so thats good.
I'm doing arbitrage and DeFi
I've experience the Luno withdawal freeze before, so I'm self custody and only deposit when required.
What I've experience with Luno since 2017 and the questions that I get is a harassment for me.
That email is the 3rd email request from a continuous email thread that I get.
I already provide info from 2 previous email, but Luno is not satisfied.
So, just want to say be careful, and self custody is the best solution

This is true, but not correct.
Instead, they will ask you to show proof of ownership.
Meaning, for example you transfer RM10k from your CIMB account and buy those XRP, they will grind you to show how you get those RM by requesting payslip, epf statement or others that show indeed those RM is yours

Sell to usdt, and p2p usdt