They won't change the STB if it's still working. Since RYE2017 is a contract/warranty renewal, what you can do is write the MAC address of the STB in a Death Note then report to TM that it's not working. TM will change it for free. I did something to this effect when I upgraded from VIP10 to Advance 30 with a contract renewal.

I got change the STB from silver box to the new white box,from 10 to 30mb,i say there gave me the STB from VIP5 there never help me setting and my old STB are all new never open,after that there take back the old one and gave me the new STB

My STB is very old one, the first generation STB.... before upgrade to RYE 2017, TM point staff said they changed a new STB for me.

But technician only changed the router only during the upgrading work.

I asked Live Chat CS , they said they cant change STB for me , even cant renew the warranty for my STB

Any advise , sifus??

just check the new contract sent to ur email after the upgrade

Cancel and reapply is another option also but than sked later no port and have to wait.


Not sure they will change to perpetual for me or not if I ask since many complaint previously. Hehe..

i didnt see any contract after upgrade...

i only received acceptance form , it is a contract?

seriously? which area? tooo slow and complaint to TM 100

yes, refer section 2

no harm trying since u got the price that you wanted already...

Bad ip range started 147.xx since yesterday short downtime

My stb also since the first batch till now. I call cs and ask to change for my stb since I upgraded to RYE 100MBPS with 2 years contract so got 1 years warranty for all equipment except STB. They said if I want change new stb than must pay around RM54 for STB contract renewal and than they will come and change to new stb.

yeah

got mine installed this afternoon 30mb RM 139...

Thanks , Bro


I just want to confirm, is it I got 1 year warranty for my all equipment?( please refer image shown as below)

contract renewal comes with 1 yr extended warranty, change of STB will be free if its faulty... key word is faulty... if you change a non-faulty unit, thn you need to pay RM53.

section 2 bro

OK noted.. Thanks.. My old STB is still working.... I want it rosak also susah... so that I can change new STB. My son used to watch cartoon daily and it still strong till now.

This post has been edited by acidkill: Jan 10 2018, 04:27 PM

Sorry, i didnt see any words regarding warranty from Section 2...

I screenshoted it here...

bro, you help me to check with it, thanks.




This post has been edited by may_day: Jan 10 2018, 04:32 PM

Section 3 (ii)...

So,

Promo extend or new promo?




Attached thumbnail(s)

@biloxee, i have uploaded screenshot Section 3 (ii) above, could you help me to check, my equipment got 1 year warranty? thanks