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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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Ebony & Ivory
post Dec 27 2017, 10:38 PM

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QUOTE(Xefron @ Dec 27 2017, 09:07 PM)
they got a new promo in unifi.com.my.
*
u mean unifi edu pack? can't see other promo.
watabakiu
post Dec 27 2017, 10:43 PM

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QUOTE(biloxee @ Dec 27 2017, 10:11 PM)
no issues for me
lati0s
post Dec 27 2017, 10:49 PM

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TM simply removed my Varnam Pack without any explanation.

....Going to TM Point tomorrow.
#Victor
post Dec 27 2017, 10:57 PM

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QUOTE(JuneResources @ Dec 27 2017, 06:54 PM)
TMpoint staff also confused? shocking.gif
Are they new comers first time work at there? We can accept those who new comers join in to TM family.

But seriously if TMpoint staff confused, then who create this bill statement oh?
Seems like nowadays there is no external auditor to audit this company, need to fine them with no proper training procedure.
Anyway, the ghost create monthly bill statement? That is really funny..  laugh.gif
*
No one created bill, it is generated by billing system. TMpoint staff are indeed untrained and inconsistent, wrong information given to customers are happening always.
JuneResources
post Dec 27 2017, 11:53 PM

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QUOTE(#Victor @ Dec 27 2017, 10:57 PM)
No one created bill, it is generated by billing system. TMpoint staff are indeed untrained and inconsistent, wrong information given to customers are happening always.
*
When you say it's generated by billing system, then who generated this billing system?
Impossible orang hantu generate this billing system. laugh.gif

Since TMPoint staff are inconsistent and provide wrong information, some of the customers give chance to request staff check with supervisor team first before reply back to customer's questions. But still end up like.... rclxub.gif Nowadays supervisor also blur..

Just wondering their management is it been changed? hmm.gif
Previously saw TM quite improved the service a lot, but now saw thread there a lot of noise.
Anyway, totally speechless nowadays... console.gif

biloxee
post Dec 28 2017, 12:05 AM

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QUOTE(fruitie @ Dec 27 2017, 10:27 PM)
No issue here.
*
QUOTE(watabakiu @ Dec 27 2017, 10:43 PM)
no issues for me
*
Thanks. Manage to fix it...
SilentVampire
post Dec 28 2017, 12:18 AM

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QUOTE(JuneResources @ Dec 27 2017, 11:53 PM)
When you say it's generated by billing system, then who generated this billing system?
Impossible orang hantu generate this billing system. laugh.gif

Since TMPoint staff are inconsistent and provide wrong information, some of the customers give chance to request staff check with supervisor team first before reply back to customer's questions. But still end up like....  rclxub.gif  Nowadays supervisor also blur..

Just wondering their management is it been changed? hmm.gif 
Previously saw TM quite improved the service a lot, but now saw thread there a lot of noise.
Anyway, totally speechless nowadays...  console.gif
*
Billing system generate bill, but up to staff to input the right data and package info, so it is ultimately the staff’s fault! Same management, but worse performance.
aneip
post Dec 28 2017, 07:01 AM

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QUOTE(JuneResources @ Dec 27 2017, 11:53 PM)
When you say it's generated by billing system, then who generated this billing system?
Impossible orang hantu generate this billing system. laugh.gif

Since TMPoint staff are inconsistent and provide wrong information, some of the customers give chance to request staff check with supervisor team first before reply back to customer's questions. But still end up like....  rclxub.gif  Nowadays supervisor also blur..

Just wondering their management is it been changed? hmm.gif 
Previously saw TM quite improved the service a lot, but now saw thread there a lot of noise.
Anyway, totally speechless nowadays...  console.gif
*
The problem is TM try to maximize the profit. Instead of KISS, they play around the discount and promotion until everybody loss track. So many pricing and discount for same package. Instead of changing their package like RM189 for 100Mbps.. They maintain it for RM329 and introduce multiple type of discount with multiple amount for each type of user (based on their history).. This is hell for everyone to keep track.

This bring trouble to Billing system. Billing system is complex product. Especially when you have spaghetti type of product. Each item will have rules and consequences. This will not visible to support user. They just pick discount/product and put into user account. Instead of pick 100Mbps upgrade.. They need to pick 100Mbps product, RM150 discount, RM 50 Discount.. All this also depend on current user package.. End of the months, when billing is generated.. Then only can know got problem or not.

Long story to type, but the conclusion is.. As long as they maintain this type of product most of their support staff and billing department will be screw up.. and User will banging their desk for answer.
Xefron
post Dec 28 2017, 08:08 AM

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QUOTE(aneip @ Dec 28 2017, 07:01 AM)
The problem is TM try to maximize the profit. Instead of KISS, they play around the discount and promotion until everybody loss track. So many pricing and discount for same package. Instead of changing their package like RM189 for 100Mbps.. They maintain it for RM329 and introduce multiple type of discount with multiple amount for each type of user (based on their history).. This is hell for everyone to keep track.

This bring trouble to Billing system. Billing system is complex product. Especially when you have spaghetti type of product. Each item will have rules and consequences. This will not visible to support user. They just pick discount/product and put into user account. Instead of pick 100Mbps upgrade.. They need to pick 100Mbps product, RM150 discount, RM 50 Discount.. All this also depend on current user package.. End of the months, when billing is generated.. Then only can know got problem or not.

Long story to type, but the conclusion is.. As long as they maintain this type of product most of their support staff and billing department will be screw up.. and User will banging their desk for answer.
*
Agreed.i have a theory that anyone with RM150 Promo Discount and RM50 Special Discount will need to bang the call centre every month for their RM 50 missing discount.

CODE
This is how unifi pricing works.Therefore you can decide whether your current package is worth more or the new one is saving you a lot of money or not.

Actually, you can learn this from your billing statement, however, not everyone can understand it properly.

Right now this is only catered to the consumer only not business segment.

First, I will explain what is the basic.TM is selling at least a triple play products to you.Which mean you will having

-An internet service
-An IPTV service
-A fixed voice line service
-or a mobile voice line service

There is no way you can enjoy just internet service without others.Internet service only or naked internet is not offered by unifi. There are three available configurations right now

-Internet/Fixed Line/IPTV
-Internet/Fixed Line/Mobile
-Fixed Line (this is offered when a copper area is upgraded to fibre area, but customer is using normal copper telephone line)

Therefore base price for every package will be as below.

unifi 10 -RM 129
unifi 30 - RM199
unifi 50 - RM249
unifi 100 -RM329

This is just the base pricing, unfortunately, or not.This price is not necessarily the price that they will sell to the customers for the whole year.

It is either

-The price is less than the base price and offering is the same.
-The price is same but the offering is not the same as the base offering, which means they add more value-added service for free.

How to calculate your package value?

The package value is not necessarily the amount you pay every month to TM.

Every of this service is having their own base pricing.

Internet
unifi 10 - RM99 per month
unifi 30 - RM169 per month
unifi 50 - RM219 per month
unifi 100 - RM299 per month

Voice
No voice plan - RM0.20 per minute
Voice STD 20 - RM20 per month
Voice STD 20 Free - RM20 per month but free

IPTV
Jumbo Pack -RM60 per month
Jumbo Lite -RM30 per month
Aneka -RM30 per month
Ruby - RM30 per month
Varnam - RM30 per month
Sport - RM30 per month

Mobile(ex-webe) - RM79 per month

You can visit unifi.com.my and under your dashboard to find above details.

Example: unifi Lite 10 Mbps+Aneka Pack+Voice STD 20 Free

RM99+RM30+RM20 = RM 149,So your pack is worth RM 149.

But if you pay only RM109. That's mean you have a discount!

To calculate your discount value, RM149 - RM 109 = RM 40 discount.

You can verify this by looking at the line item with "Promo discount" or " Special discount" wording.These two cannot co-exist together.You will only have one type of discount on one service.[technically supported under certain condition]

For "Promo discount", you may have 1 or 2 lines stating the amount of discount.If you have 2, add it up.It will be your total discount.The perpetual mean your discount is forever as long you stick with the current plan.If not perpetual, it is time-based discount which 24 months is the maximum duration.

For Special discount, your discount is perpetual too.

If you can understand until this point, you will understand why every one of us is having different price compared to others.

Since the Thank You campaign and previous free upgrades, the package price range for every speed is widening and may intercept with the next best speed price.You may see

UniFi 10 - RM99,RM109,RM119,RM129,RM139,RM149,RM159,RM169
UniFi 30 - RM139,RM149,RM159,RM169,RM179,RM189,RM199,RM209,RM219,RM229,RM239,RM249
UniFi 50 - RM189,RM199,RM209,RM219,RM229,RM239,RM249
UniFi 100 - RM239,...RM299,RM309,RM319,RM329

*Some of the prices may not exist at all, this is just for illustration.

So every time TM does a promotion and the price is lower than the right side, the customer on the right side mostly will be complaining and this is normal.

To change the plan or not, that is a different story.

cybpsych
post Dec 28 2017, 08:16 AM

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Broadnet’s moves raise concern with TM, TNB

https://www.thestar.com.my/business/busines...-raise-concern/

PETALING JAYA: The aggressive moves by Broadnet Network Sdn Bhd, the company selected by the Government to undertake the Nationwide Fiberisation Plan (NFP), have raised concerns on government-linked companies (GLCs), namely Telekom Malaysia Bhd ™ and Tenaga Nasional Bhd (TNB).

According to sources, both the GLCs are seeking more information from the Government before they engage with Broadnet.

“For starters, TNB wants to know for sure if the Government has a golden share in Broadnet and if they are compelled to collaborate with the company,” said the sources.

As for TM, it was learnt that top officials of the dominant provider of high-speed broadband have sought meetings with the Finance Ministry on the matter.

At the moment, TM’s mainstay is providing broadband connectivity. Towards this end, it has undertaken the High Speed Broadband (HSBB) project for several years and continued to roll out broadband connectivity.

“In some ways, Broadnet would be a competitor to TM. So it is only natural for the company to seek clarification as TM itself is indirectly owned by the Government through Khazanah Nasional Bhd,” said a source.
SUSstinky
post Dec 28 2017, 08:18 AM

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This is my current package

RM189 - UNIFI50 (TQ campaign) + Ruby. Contract fulfilled.

TM allow me to change to RM179 for the same package but i need to extend contract by 12 month. Is it worth it?


voncrane
post Dec 28 2017, 08:21 AM

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QUOTE(aneip @ Dec 28 2017, 07:01 AM)
The problem is TM try to maximize the profit. Instead of KISS, they play around the discount and promotion until everybody loss track. So many pricing and discount for same package. Instead of changing their package like RM189 for 100Mbps.. They maintain it for RM329 and introduce multiple type of discount with multiple amount for each type of user (based on their history).. This is hell for everyone to keep track.

This bring trouble to Billing system. Billing system is complex product. Especially when you have spaghetti type of product. Each item will have rules and consequences. This will not visible to support user. They just pick discount/product and put into user account. Instead of pick 100Mbps upgrade.. They need to pick 100Mbps product, RM150 discount, RM 50 Discount.. All this also depend on current user package.. End of the months, when billing is generated.. Then only can know got problem or not.

Long story to type, but the conclusion is.. As long as they maintain this type of product most of their support staff and billing department will be screw up.. and User will banging their desk for answer.
*
Exactly... vmad.gif

QUOTE(cybpsych @ Dec 28 2017, 08:16 AM)
Broadnet’s moves raise concern with TM, TNB

https://www.thestar.com.my/business/busines...-raise-concern/

PETALING JAYA: The aggressive moves by Broadnet Network Sdn Bhd, the company selected by the Government to undertake the Nationwide Fiberisation Plan (NFP), have raised concerns on government-linked companies (GLCs), namely Telekom Malaysia Bhd  ™ and Tenaga Nasional Bhd  (TNB).

According to sources, both the GLCs are seeking more information from the Government before they engage with Broadnet.

“For starters, TNB wants to know for sure if the Government has a golden share in Broadnet and if they are compelled to collaborate with the company,” said the sources.

As for TM, it was learnt that top officials of the dominant provider of high-speed broadband have sought meetings with the Finance Ministry on the matter.

At the moment, TM’s mainstay is providing broadband connectivity. Towards this end, it has undertaken the High Speed Broadband (HSBB) project for several years and continued to roll out broadband connectivity.

“In some ways, Broadnet would be a competitor to TM. So it is only natural for the company to seek clarification as TM itself is indirectly owned by the Government through Khazanah Nasional Bhd,” said a source.
*
Was listening to this topic being deliberated on BFM station.. Basically, Monopoly is being threatened and playing government card in order to slow or stop Broadnet..
voncrane
post Dec 28 2017, 08:23 AM

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QUOTE(stinky @ Dec 28 2017, 08:18 AM)
This is my current package

RM189 - UNIFI50 (TQ campaign) + Ruby. Contract fulfilled.

TM allow me to change to RM179 for the same package but i need to extend contract by 12 month. Is it worth it?
*
If your place can get 100Mbps? To me not worth cuz you can counter by asking for that at RM189 instead. I would rather keep paying the same amount for double speeds than saving RM10.
cybpsych
post Dec 28 2017, 08:25 AM

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QUOTE(voncrane @ Dec 28 2017, 08:21 AM)

Was listening to this topic being deliberated on BFM station.. Basically, Monopoly is being threatened and playing government card in order to slow or stop Broadnet..
*
left-pocket vs right-pocket scenario for govt.

which is the lesser evil hmm.gif

but competition is good for end-users
Xefron
post Dec 28 2017, 08:35 AM

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QUOTE(cybpsych @ Dec 28 2017, 08:16 AM)
Broadnet’s moves raise concern with TM, TNB

https://www.thestar.com.my/business/busines...-raise-concern/

PETALING JAYA: The aggressive moves by Broadnet Network Sdn Bhd, the company selected by the Government to undertake the Nationwide Fiberisation Plan (NFP), have raised concerns on government-linked companies (GLCs), namely Telekom Malaysia Bhd  ™ and Tenaga Nasional Bhd  (TNB).

According to sources, both the GLCs are seeking more information from the Government before they engage with Broadnet.

“For starters, TNB wants to know for sure if the Government has a golden share in Broadnet and if they are compelled to collaborate with the company,” said the sources.

As for TM, it was learnt that top officials of the dominant provider of high-speed broadband have sought meetings with the Finance Ministry on the matter.

At the moment, TM’s mainstay is providing broadband connectivity. Towards this end, it has undertaken the High Speed Broadband (HSBB) project for several years and continued to roll out broadband connectivity.

“In some ways, Broadnet would be a competitor to TM. So it is only natural for the company to seek clarification as TM itself is indirectly owned by the Government through Khazanah Nasional Bhd,” said a source.
*
This is Deja Vu, remember when HSBB project wants to launch, there was a company from Pahang was said to get the project.

SUSstinky
post Dec 28 2017, 08:51 AM

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QUOTE(voncrane @ Dec 28 2017, 08:23 AM)
If your place can get 100Mbps? To me not worth cuz you can counter by asking for that at RM189 instead. I would rather keep paying the same amount for double speeds than saving RM10.
*
hmmm......okay.....will ask TM for 100MBs
widget
post Dec 28 2017, 08:57 AM

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QUOTE(stinky @ Dec 28 2017, 08:18 AM)
This is my current package

RM189 - UNIFI50 (TQ campaign) + Ruby. Contract fulfilled.

TM allow me to change to RM179 for the same package but i need to extend contract by 12 month. Is it worth it?
*
Not worth it IMO.
As the previous comment, try asking to re-contract to 100Mbps for the same amount or the most additional RM10/mth
watabakiu
post Dec 28 2017, 09:37 AM

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QUOTE(cybpsych @ Dec 28 2017, 08:16 AM)
Broadnet’s moves raise concern with TM, TNB

https://www.thestar.com.my/business/busines...-raise-concern/

PETALING JAYA: The aggressive moves by Broadnet Network Sdn Bhd, the company selected by the Government to undertake the Nationwide Fiberisation Plan (NFP), have raised concerns on government-linked companies (GLCs), namely Telekom Malaysia Bhd  ™ and Tenaga Nasional Bhd  (TNB).

According to sources, both the GLCs are seeking more information from the Government before they engage with Broadnet.

“For starters, TNB wants to know for sure if the Government has a golden share in Broadnet and if they are compelled to collaborate with the company,” said the sources.

As for TM, it was learnt that top officials of the dominant provider of high-speed broadband have sought meetings with the Finance Ministry on the matter.

At the moment, TM’s mainstay is providing broadband connectivity. Towards this end, it has undertaken the High Speed Broadband (HSBB) project for several years and continued to roll out broadband connectivity.

“In some ways, Broadnet would be a competitor to TM. So it is only natural for the company to seek clarification as TM itself is indirectly owned by the Government through Khazanah Nasional Bhd,” said a source.
*
Another Jaring in the making?
raemon
post Dec 28 2017, 09:42 AM

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I recently just joined the unifi bandwagon, as of 28/11. On unifi Lite. Previously was on Streamyx 4M for many, many years. Stumbled on this thread when I was looking for information on TM router. Out of curiosity, for those who upgraded, what do you use the 'extra' bandwidth for? I was more than happy with streamyx. Even with unifi availability at my housing estate middle of this year I was not enthusiastic at the time.
So what brought the change for me. Partly it was 'forced'. TM called and informed that streamyx service will be de-activated in my housing area next year. There is a current promotion for unifi Lite, and the pricing was attractive. So, I flipped. I must say that the transition was almost painless and took only 5 days from registering to installation. There are only 3 of us at home and we are not very heavy users. Reading through this thread I see a lot of people going for upgrading.

You thoughts? biggrin.gif
lkm51
post Dec 28 2017, 10:07 AM

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QUOTE(akping_1 @ Dec 20 2017, 10:12 AM)
Update for my case, Pay RM219 b4 GST for 50Mbps + Sport pack + 600min free Call.
go to TM Point to complain on 6/12/17, they close the case without contact me, lodge report to MCMC on 15/12/17 and now they call me and offer me 100Mbps + Mega n Ruby pack + 600min free call for RM189 monthly for 2 years. Now wait for marketing team to call me to confirm the update.

So for those who pay higher than RM189 please lodge report to TM point then complain to MCMC.
*
Thanks for sharing.. Im paying the same amount as you for Mega Pack.. already lodge a report to TM and will do to MCMC soon.

Hopefully able to get RM 189.00

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