Hi all,

How do you guys negotiate with TM regarding current offer?

I can't seems to find any official brochure or a prove to convince them that I am paying more than many other subscribers.

Currently paying 179.00 (bill amount 187.75) for 30Mbps plan and HyppTV Ruby pack only.
I have the DECT phone, but no free call.

What if I go to TM Point and the they challenge me back by asking...
"where got cheaper offer?"
"where got Jumbo pack?"
"where got free calls?"
"who told you all these?"

Because I stay in a condo, does that mean 30Mbps is the max. I can get?
If speed upgrade is impossible for me, what else can I ask for?

Thank you all in advanced. 

alright after 30min it went up to 11MBps, yes it's MBps

but of course it went down to around 9MBps and maintain
[attachmentid=9444767]

I'm curious. If we request for our password, TM will have to do a reset and issue a new one. Where do we enter the new password? Router? How does the BTU get connected?

 

Hi All, good news for those using the Junk TP-Link C1200 UK V1 router, you can go to TP-Link Australia page, look for this firmware
Archer C1200(EU)_V1_170616
Published Date: 2017-06-16
It works and stable. Previously i tried the UK latest firmware, HyppTV not working, now i use this firmware, just select Bolehland-Unifi, put in username and password.

So far so good.

what about the 0706 one ?

Yes still VIP10 RM149, Tmnet didn't offer me nice package. Haizzz.

Gotta try Maxis for 30 days. If really unusable gotta stick back with Tmnet.

I had forgotten how useless TM has been...been waiting for them for 5 days to repair my line. In the end I fixed it myself =.=

Scream politely is the hardest part. 
I better go to TM Point one day and see what I will get.
Thank you for sharing your experience. 

Even their TPLink AC1200 is not good from what I'm hearing not stable at all...

Alright, thats gud 2 know.

Your story in a nutshell, if i hv read correctly...

.. 2.5s hse, 4000 sqft.... big.
.. 2.4ghz or 5ghz.
.. wifi or ethernet.
.. tm supplied router, no change.
.. can get full 100mbps except one ipad.
.. by changing tx power from 100% to 50%.

Is that about right?

I will be trying my case next week, see what happens.

Really, with so many struggling to get full speed, so many reasons given why cannot, solutions will be welcome.

Perhaps, someone with good experience can start a new thread...

"How to get full 100mbps ethernet or wifi, 2.4ghz or 5ghz - various scenarios".

If not, all the impt tips get drowned ih this 300 page thread, people keep asking the same questions!!

I thought link speed changes based on WiFi strength?
Currently in my room at 114Mbps for 2.4 and 130Mbps for 5. Stood near to router 866Mbps for 5 and 144Mbps for 2.4.

Just received sms.. bill overdue 2 months liao.. wtf... how to check online? Btw i install early dec.. hmm

How would be the billing when you have terminated the Unifi Service (no contract) for the very last month? is it prorated or full charges billing?

Upgraded to 100mbps with the Bonanza promotion, that time the TM girl told me is RM239.

But now I got the bill and kena charge RM289:
UniFi Pro 16/12/2017-15/01/2018 299.00-90.00 = RM209.00
HyppTV Jumbo Lite Pack RM30
HyppTV Ruby Pack (Promo) RM30
Voice STD 20 Monthly Fee RM20

Can I complain to them that the price that the TM Point told me is different from my bill?

Or this is the normal price everyone get with the 100mbps bonanza promo?

True, but I've no idea with the RM189, it is for 100mbps plan? where I can get the info to fight for? 😅

if new customer, the best offer for 100mbps is RM239?

i heard RM189 @ 100mbps for old customer only.

I want to know what's the use of credit limit? Does it mean i can only owe unifi up to the credit limit amount?

My outstanding bill is less than credit limit, with one month late. I was barred on midnight yesterday.

I am still waiting for my bill dated 16Dec eventhough the amount was already shown in my online account. Pathetic ICT conglomerate which operates like amateurs. Mediocre online accounts n still without apps .

It happened to me few months ago...i have argued with their CS about this...she said this controlled by system..we cant do anything 

Yah I upgrade to 100mbps from the old 5mbps plan. Have filed complaint to TM via Unifi website, waiting for the reply. If no reply will file to MCMC too then.

Yes, RM 10 reconnecting fee and take 2-3 hours to reconnect after payment make

Bill history still shows last month bill dated 11Nov as the lastest downloadable bill.The up-to-date amount has changed from the last bill's amount.
Call 100 n was told latest bill will be available within a week but now already 11 days. How inefficient, n want us to pay ahead and promptly.

Anyone aware that for Unifi, the bill is advance payment basis? Where you pay on start date cycle, and not the usual end date cycle??

Attached is the T&C
[attachmentid=9454808]

I lodge my report last week. so far no one call me for any offering. how much time u wait to get urs? I'm using same package as u.

looks like it.

somehow, TM unifi does not want a full transparent n fair pricing policy, wants to milk customers whenever they have a chance.

i am curious if there is ONE other co. in this country that does biz that way.

and i am also curious why no consumer assoc has ever made noise about it.

funny...when i show them these screenshots without account number, they insisted account number should be shared to them in order to check for authenticity

Consumer assoc is part of the government.
And TM is also part of semi government (with semi private company).

When you make noise to consumer assoc, I guess it won't work.

Consumer assoc (part of government) + TM (semi government) = Your complain will ignore frm consumer assoc

Consumer assoc (part of govern) + maxis (purely private company) = Your complain successful submit to consumer assoc for further investigate.

Fair usage policy? In shortcut, so called "fair to company only bt not to consumers".

The problem is TM try to maximize the profit. Instead of KISS, they play around the discount and promotion until everybody loss track. So many pricing and discount for same package. Instead of changing their package like RM189 for 100Mbps.. They maintain it for RM329 and introduce multiple type of discount with multiple amount for each type of user (based on their history).. This is hell for everyone to keep track.

This bring trouble to Billing system. Billing system is complex product. Especially when you have spaghetti type of product. Each item will have rules and consequences. This will not visible to support user. They just pick discount/product and put into user account. Instead of pick 100Mbps upgrade.. They need to pick 100Mbps product, RM150 discount, RM 50 Discount.. All this also depend on current user package.. End of the months, when billing is generated.. Then only can know got problem or not.

Long story to type, but the conclusion is.. As long as they maintain this type of product most of their support staff and billing department will be screw up.. and User will banging their desk for answer.

Broadnet’s moves raise concern with TM, TNB

https://www.thestar.com.my/business/busines...-raise-concern/

PETALING JAYA: The aggressive moves by Broadnet Network Sdn Bhd, the company selected by the Government to undertake the Nationwide Fiberisation Plan (NFP), have raised concerns on government-linked companies (GLCs), namely Telekom Malaysia Bhd  ™ and Tenaga Nasional Bhd  (TNB).

According to sources, both the GLCs are seeking more information from the Government before they engage with Broadnet.

“For starters, TNB wants to know for sure if the Government has a golden share in Broadnet and if they are compelled to collaborate with the company,” said the sources.

As for TM, it was learnt that top officials of the dominant provider of high-speed broadband have sought meetings with the Finance Ministry on the matter.

At the moment, TM’s mainstay is providing broadband connectivity. Towards this end, it has undertaken the High Speed Broadband (HSBB) project for several years and continued to roll out broadband connectivity.

“In some ways, Broadnet would be a competitor to TM. So it is only natural for the company to seek clarification as TM itself is indirectly owned by the Government through Khazanah Nasional Bhd,” said a source.

This is my current package

RM189 - UNIFI50 (TQ campaign) + Ruby. Contract fulfilled.

TM allow me to change to RM179 for the same package but i need to extend contract by 12 month. Is it worth it?

left-pocket vs right-pocket scenario for govt.

which is the lesser evil 

but competition is good for end-users

Can I say so Broadnet will direct competitor to TM in the future?
This is the reason if your company become monopoly, then you not need to scare that you will lost the profit.
No matter how suck or how good the service it is, you still gain profit one.

The monopoly licence should be banned nowadays including internet service provider, cable TV.
Even if electric and water service provider also banned for the monopoly licence, then that is the peace of world already.. (Which is dreaming only..)

this makes sense. but are there any news about capping download in the near future?

I've just upgraded to 30 Mbps RYE and still using my Wireless L7-N-R2000 (D-LINK DIR-614) since 2014 when I was on 5 Mbps. It serves me well but the maximum wireless speed I get is 20Mbps.

Should I ask TM to change it or should I stick with it?

btw, did unifi allow partial service activation?

because i want installer help me install the internet and voip first, but not the iptv/hypptv.

its almost a week I'm without my unifi, is there anything that i can do? they just holding on to my report number and didn't do much

btw, i am asking because mine tv is broken, so how the hyyptv installation can be carry out?

if u don't like, u can choose not to reply, and please watch ur tone.

thank you.

hardly taboo at all. not asking what linux distro you dl o-o; just asking whats the max speed it top out whether truly 100mbps or not. but whatever you comfortable with kek 

but running the tmnut speed test to local server is hardly a good test. need foreign server test, especially US server.