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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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XeactorZ
post Nov 7 2017, 11:10 AM

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QUOTE(fruitie @ Nov 7 2017, 10:54 AM)
That's why, RM 139 has no free calls and what makes you think that you will get free calls 2 years later?
*
As 2 years later revert back to RM 199 mah
RM 199 also don't have any free call?
XeactorZ
post Nov 7 2017, 10:51 PM

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finally ask my sister to register the unifi account
won't even receive the SMS for the TAC number doh.gif
force to use Internet Explorer 11 to only chat with them, other 3 browser (chrome, firefox and edge not working at all)
but mine looks like different, under residential voice only showing my home number rclxub.gif

user posted image
XeactorZ
post Nov 8 2017, 12:09 AM

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QUOTE(fkinmeng @ Nov 7 2017, 11:55 PM)
Click the small ∨ arrow to expand.
*
didn't know it can expand laugh.gif
I thought it said maintenance, but I still able to access it whistling.gif
*I notice some interesting stuff, I got free 1 month subscription fee and voice premium calls
what is that voice premium calls (barring IDD calls + 600) rclxub.gif

user posted image
XeactorZ
post Nov 8 2017, 07:27 AM

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QUOTE(fruitie @ Nov 8 2017, 12:34 AM)
Voice Premium Calls means you have to pay for your phone calls. Only if you have Voice STD20 then it comes with 600 minutes free calls.

Interesting it seems TM did specifically state out "Promo Discount 24 months" whereas I'm on Thank You Campaign 2017 is stated as "perpetual".
*
I see, but somehow when i register the TM point staff didn't mention got free 1 month subscription
Will check the bill on next 2 months as my bill just received yesterday with paying old bill price laugh.gif
XeactorZ
post Nov 8 2017, 12:16 PM

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QUOTE(MGM @ Nov 8 2017, 08:56 AM)
Many of us will be interested to know the steps u took to get such fantastic offer. Can u share the details so we can follow?
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bring account owner go to any TM point > ask for upgrade to advance 30 mbps bonanza campaign > wait for success

QUOTE(megat_johan @ Nov 8 2017, 11:43 AM)
wow how did u get this such promo? completely different from my 30mbps bonanza promo
*
can you show yours?
I think mine is same as others as mention in the brochure posted few days ago smile.gif
XeactorZ
post Nov 8 2017, 08:16 PM

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QUOTE(megat_johan @ Nov 8 2017, 01:17 PM)
i didnt get free 1 month unifi
also no free call or 600 minutes
*
try do a live chat with them?
as for free call stated in my account is charge as I use, fruitie just explain to me in 2 pages earlier
XeactorZ
post Nov 8 2017, 09:35 PM

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QUOTE(twL @ Nov 8 2017, 09:19 PM)
I don have TM homeline at home, so cant call 100,
but hv searched around for the 'oversea 03' number,
the system passed me to their maintainance department,
and end up waiting over 6 mins,
no next person entertain me,
and their useless live chat,
after im waiting till left 1 in que,
it turn to ask me: are u in rush? Leave ur details below,
2 times also like this...  mad.gif  mad.gif
*
do live chat using Internet Explorer 11
that the only browser working for me in order to live chat with them
chrome, firefox and edge all showing the issue as you mention doh.gif
XeactorZ
post Nov 8 2017, 10:34 PM

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QUOTE(twL @ Nov 8 2017, 10:01 PM)
Ya oh? I will try again later b4 12am,
but i think straight to go TM Point r safer, right?

Im very curious, on Unifi's website my address no yet coverage,
but y the agent can apply d and without any confirmation via phone?
*
yes, go TM point is better
as lots of member complaint that they heard different story from the staff at TM point and live chat
XeactorZ
post Nov 9 2017, 02:51 PM

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QUOTE(lolzcalvin @ Nov 9 2017, 01:38 PM)
same! i can't even connect to discordapp.com

sometimes it'll connect but it's 1000% slower than normal.
*
yesterday when open discord keep loading doh.gif
right now is okay already icon_rolleyes.gif
XeactorZ
post Nov 9 2017, 03:02 PM

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QUOTE(lolzcalvin @ Nov 9 2017, 02:59 PM)
but i'm still not ok :') it's still loading forever for me
*
what your ip address?
mine start from 175, so far okay biggrin.gif
XeactorZ
post Nov 10 2017, 02:12 PM

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QUOTE(Cynox @ Nov 10 2017, 01:38 PM)
Asus RT-AC88U.  You think the problem is the router?
*
better call them to ask them help you reset the port smile.gif
XeactorZ
post Nov 10 2017, 03:28 PM

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QUOTE(Cynox @ Nov 10 2017, 02:53 PM)
haha... the funny thing is I just dig out an old notebook cooler from the store room recently and put it under the router to cool it.  Maybe it doesn't like to be cooled.  laugh.gif  But I plug the cooler USB power to the router though.....maybe that lead to the internal heating????  hmm.gif  will unplug the cooler and monitor.
ok, will try to call them see whether they will reset or not.
too much a hassle to swap.  sweat.gif

thanks all for the suggestions.  notworthy.gif

Edit: Btw, forget to mention the upload speed is not affected, still maintain at 47-50mbps.  So meaning the download speed is being throttled?  rolleyes.gif
*
if you lazy to call can do a live chat with them whistling.gif
as for speedtest, you did your speedtest using speedtest.net or http://speedtest.tm.com.my/tmspeedtest.html ?
because before you ask TM to help you reset the port, then sure ask you to test using their speedtest and LAN cable laugh.gif
so best is shoot them a screenshot showing you are connecting using LAN & test using their speedtest website
good luck smile.gif
XeactorZ
post Nov 10 2017, 04:05 PM

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QUOTE(cucubud @ Nov 10 2017, 03:59 PM)
How come when I run the speedtest from that URL, I got this screen?
[attachmentid=9320997]

I tried on Chrome, FireFox and IE. All the same screen.
What do I need to configure to make it works?
*
chrome and edge not working for me as well
but both my IE and firefox is working, just make sure to activate adobe flash
XeactorZ
post Nov 10 2017, 07:44 PM

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QUOTE(doremon @ Nov 10 2017, 07:39 PM)
Just downgrade from 50mbps to 10mbps (RM129.00). Still will keep track for the RM99.00 version. Not bad lor 10mbps lol.
*
wow, why downgrade to 10mbps? that was a huge difference
btw why don't downgrade to 30 mbps since it just RM 139 hmm.gif
XeactorZ
post Nov 11 2017, 04:37 PM

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QUOTE(skylinelover @ Nov 10 2017, 07:48 PM)
Haha deng doh.gif

Want 2 switch old 50mbps to bonanza 50mbps and only 2 weeks old doh.gif
That shit is neat laugh.gif
*
if you pay penalty and applied new one, do you rugi or untung?

QUOTE(doremon @ Nov 10 2017, 07:50 PM)
Current existing sub cannot go for Bonanza Promo. Have to terminate my existing account and reapply (My current account under contract)  sad.gif . TO me not worth to spend much money anymore on this overrated unifi. Seeking for the cheapest as long as I can do my work fine by me.
*
I see, I thought you using for gaming, online stream drama / movie, download stuff
if I were you once get used to higher speed sure cannot tolerate with slower speed laugh.gif
XeactorZ
post Nov 11 2017, 04:47 PM

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btw I do facing speedtest issue for my desktop
here is the scenario

my router and modem is placed at parlor, while my laptop also placed in parlor and connected using lan cable, so my laptop can achieve 30 mbps download and 10 mbps upload
as for my desktop, it placed in a room that near my kitchen (almost end of my house), I think is around 5 meters away, and it is using USB wi-fi adapter (tp link wn727n)
but I have a wi-fi extender from tp link (wa850re), when I didn't use the wifi extender, so my wifi adapter straight connect to my router, I can get 30 mbps download and 10 mbps upload
however if use wi-fi extender, then let my wi-fi adapter connect it, I got around 20 mbps download and 10 mbps upload
*I placed my wi-fi extender at the switch that located at most end of my parlor

so what wrong? previously I was in VIP 10 which got 10 mbps download and upload, speedtest get the same result, but once upgraded to this I only can achieve around 20 mbps download and 10 mbps upload
is it means that my Wi-Fi extender not support 30 mbps download? or should I pull a LAN cable from router to that Wi-Fi extender?
XeactorZ
post Nov 11 2017, 05:45 PM

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QUOTE(g104 @ Nov 11 2017, 05:35 PM)
XeactorZ Did you tried to obtain new IP address?
*
nope, but as I said in above post
if direct connect to router can achieve full speed, if connect through wi-fi extender then cannot get full speed
so I don't think is relate to the IP address as wi-fi extender is just give me better wi-fi signal with further expand the wi-fi coverage area rclxub.gif
XeactorZ
post Nov 11 2017, 06:40 PM

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QUOTE(g104 @ Nov 11 2017, 05:50 PM)
Try to restart few times & re-run the test before you suspect anything.  icon_rolleyes.gif
*
after this few days 1st as loading international website having issue
currently using this ip address so far doesn't facing slow when loading international website

QUOTE(SilentVampire @ Nov 11 2017, 05:53 PM)
The wifi extender typically cut your throughput by half. Did you changing the position of your extender? Try to put it near the router and extend the signal from there. It could help.
*
but that wifi extender should be able to support 300 mbps hmm.gif
and no, I didn't change the wifi extender position
if I put wifi extender near the router, then it stay more far than my dekstop
anyway will test it after this few days as surfing international website is slow during this few days doh.gif
XeactorZ
post Nov 11 2017, 07:40 PM

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QUOTE(SilentVampire @ Nov 11 2017, 07:06 PM)
Yes, it should be able to support up to 300mbps but that doesn’t matter. See this old thread for a more detailed explanation: https://www.cnet.com/forums/discussions/do-...in-half-534670/

If you put it near the router, it is further than your desktop, but you can set the power transmit level to ‘High’ in the extender settings, which will boost the signal further.
*
Thanks, will try and configure where to put it
Worse case pull a cable from router and plug on the wifi extender laugh.gif
XeactorZ
post Nov 11 2017, 09:26 PM

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QUOTE(SilentVampire @ Nov 11 2017, 07:48 PM)
Haha bro that wouldn’t work unfortunately but it would be possible with powerline.
*
why won't work hmm.gif
since pull the cable from router and plug into wifi extender sure give better wifi signal
if not that wifi extender need to get the wifi signal from my router, then expand further hmm.gif

btw what is powerline? I do Google it but still don't get it rclxub.gif

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