dont tell me vdsl no point changing router

wah thanks , once loging how to check the SNR and attenuation value that you mentioned earlier?

If you use LAN to connect from your pc to D-Link router in first place and experience low speed and high ping....then yes, no point changing router.

-.- Read Part (D)

Take screenshot and post it here.

If your SNR and attenuation are screwed, you can use that statistics and send it to TM using TM Live Chat for report creation.

Chat with TM service just now.. I was told that I'm entitled for the free upgrade and they will contact me within 7 days..

Should I request new router or BTU for the upgrade?

i dun find any use of getting new BTU, so router better

Problem! 192.168.1.1 is my router right now.

.......... do you have reading or comprehension issue?

Router changed ady.. Cannot tahan use the stock router..

I thought BTU if change to better performance should be better. Or no?

not really~ unless from VDSL to Fibre (Optical)

Relax, idk what I'm doing.

Anyway I can't connect to 192.168.1.1 even tried few browsers.

Here's what I did

1) revert back to old setup with dir615
2) unplug LAN1 from the BTU and connect it to LAN2
3) set manual IP as instructed
4) open browser and search for 192.168.1.1
5) request timed out.

Did I miss something?

edit : A) you need to plug a LAN cable from your pc/laptop to HG655M port number 2.

This post has been edited by JohnLai: Aug 29 2017, 05:24 PM

Maybe you need to connect the BTU directly to the LAN port on your computer.

Thanks for your explanation.. Now I know..

aduii i see where i went wrong liao. thanks so much for guiding me



here it is

No wonder your internet speed is slow. The attainable rate tells the story. You would have to get TM to fix this.

Based on your dsl stats.......I think you can make a conclusion from it.

You can never get 30Mbps download and 10Mbps upload with that kind of values.
The vdsl router explicitly mentioned the attainable rate is 21.8Mbps download and 8.5Mbps upload.

Recommendation = make a report to TM with that screenshot.

Possible causes = copper wire connectors/screws loose? Copper wire got exposed to elements and corroded? Interference in the copper wire?

~.~ Does this issue happen recently?

*In case if you are assigned with lazy technicians, they simply advised you to downgrade to 10Mbps or 20Mbps (TM can internally set it to legacy 20Mbps package)*


EDIT: SNR too low, should be higher than 25 to get 30Mbps downstream and 10Mbps upstream. Attenuation is too high, must be less than 10. Your copper line screwed up.
EDIT2: With yout current result = you should be experiencing line drop out due to dsl resynchronization/training . Bad for user experience.

This post has been edited by JohnLai: Aug 29 2017, 05:59 PM

Unifi lite, how is my stats?

Nice!

Yeah you should ask them bout that too.

Or you could fork out your own money to upgrade to a better one.

thanks guys especially JohnLai for helping me

i will make a report to tm and ask them check.

my line is pulled from the box in my apartment. and the speed fk up happened recently only. out of the blue.

Hohoho.....interesting that TM is hardware capping your vdsl port at 50Mbps down and 15 Mbps up which is why Noise Margin is quite low in your case.
Your line attenuation value is quite good given your vdsl port is capped that high. No issue with your line so far.

Your actual line is software capped at 10Mbps down and 5Mbps up.

.....But......your interleaving depth..... ......
You have total latency of 18ms.

sigh. i just subscribe to unifi 1 week ago (finally it came to my place after so dem long!)

but then this morning wake up suddenly can't use. it's still working at midnight around 1am

now my modem AUTH and LINE don't have light. Even the phone can't use

usually this type is what problem ya?

*already call TM and say they will come next biz day which is monday d...... =.='