Im gonna pack my old router and hypptv stb and bring it to tm point to change package and ask them to change the parts as well.

My modem not as old as yours, mine silver color one.

So many people at tm point now asking for bonanza, those from 50mbps want "downgrade" but can't are complaining now.

XeactorZ

just came back from tm point, system not ready to "upgrade" for existing users (that do not have contract) yet, system only ready to register for new users. all i did was let them verify my status and took my thumbprint, then they say they will check with HQ for clarification, most probably next week only settle.

no point bringing old equipments to tm point, they can't change it there. but the staff mentioned that once my contract is renewed, i can call 100 and they will send someone to change the equipments as there are settings to be done by the technicians.

for existing users that are now advance 50 due to free upgrade from advance 30 but still under contract, they said no way to change back to advance 30 for RM139, but you can write a letter to "complain".

i see, oh well, see how is it first. malas wanna change landline number.

yes, paying RM149 right now, free upgrade from 5mbps to 10mbps.

if they reject my application, i will just go to mcmc.

not too sure about that, but for now, their system is not ready yet to do changes for existing customer, so guess you just gotta wait.

sometimes i really dont get tm and their restrictions.

imagine if telcos do that to us, "sorry but you are currently on plan rm100, so you can't go to plan rm80, you can only go for plan rm150, and it doesn't matter even if you got no contract with us."

then few months later, their agent will call to promote to you, "hello we have a new plan for you, plan rm80, please take it."

means you from 30mbps then applied for bonanza 100mbps?

were you under contract? which tm point you go?

yesterday i went, they can't change my plan from vip 10 to advance 30, say system not ready.

tipu me ke?

thanks for your info, later go tm point to complain.

The CS at my tm point keep saying cannot do for me now (vip 10 to advance 30), he say hq said next week only can.

What a freaking waste of time.

New subscription?

TM point taipan, USJ, Selangor.

I wait next week see how, see got any new excuse.

This post has been edited by fkinmeng: Nov 3 2017, 08:27 PM

Biasa la, this week itself i went twice to tm point, nothing can be done, blame hq again.

Personally for me, I'm paying rm149 for vip 10, if i choose advance 30 at rm139, i save rm10 and get higher speed, so to me it's a no brainer.

Of course some might say there will be better plan coming soon, but of course, there's always better plans coming soon, we just dont know when.

So, take whatever you can save first, anything 2 years later I'm sure got cheaper plan, that time either change plan or just complain mcmc for unfair practice!

walk in tm point, live chat always different answers.

XeactorZ rhytion

has tm point contacted you? i wanna contact them to follow up but tm point office only got fax number.

that's the thing, he told me they only got fax number.

This kind of service

Will go back and check later, thanks for the alert.

This post has been edited by fkinmeng: Nov 6 2017, 02:44 PM

Other people get liao, different tm point different level of service.

Wah i applied first but you got it first, congrats.

Which tm point you go to?