Was told the same thing as well
But I'm using the black colour modem given by TM
Just back from TM point, currently paying RM 149 for 10mbps (free upgrade from 5mb to 10mbps)
The staff mention I can "upgrade" to 30mbps for RM 139, however their system unable to do yet
Same as fkinmeng situation, but already put the thumbprint
Before proceed will call us, then will upgrade for me

Also paying from RM 149 to RM 139?

lol cheaper RM 1
but then you to install new equipment right?
since you are from streamyx to unifi unlike mine is unifi to unifi

that weird since your case consider upgrade since from streamyx to unifi
maybe due to cheaper package
luckily no need to go TM point anymore since we already put the thumbprint, wait so long

true, luckily I visit the the thread
TM don't even update its website regarding this promo, same goes to its Edu package as well
luckily lowyat.net and soyacincau got published the article talk about it

use Internet Explorer 11, that the only way to do live chat with them
I tried Chrome, Firefox and Microsoft Edge all not working, showing the message to reach out via email as well

Not yet
However they converted my unifi to unifi lite
Previously both 10 mbps download & upload, now 10 mbps download & 5 mbps upload
Already make a report to TM as I mention want to upgrade to 30 mbps, not unifi lite
Kindly check yours speed using speedtest

true
but I got surprise, then do a speedtest, just noticed that I upgraded to 30 mbps download, 10 mbps upload
but didn't receive any call from them, only receive the sms this morning regarding order ID XXXXXXX had been completed
what kind of service is this

TM Point at Quill City Mall, Kuala Lumpur
*just double confirmed with TM staff via live chat, mine just upgraded to Advance 30 mbps bonanza campaign

speedtest fresh from oven

good luck
btw did you receive any sms from them that order ID XXXXXX had been completed?

who knows? As the staff told me that will call us before proceed
But their service really sucks, previously from VIP 10 (both 10 mbps download & upload > Unifi Lite 10 mbps download & 5 mbps upload > Advance 30 mbps bonanza campaign)
in 3 days I use 3 different plan, excellent service from them
surprisingly they doing their job well, luckily upgraded today, if not I will non stop disturbing them via live chat and report

no please, I do receive bill shock before
As few years ago, I upgraded from streamyx to Unifi
previously in order to register a streamyx, need to use a telephone line
after that installed unifi, wait around 1 months then only waived my streamyx phone fees
during that period can enjoy 2 internet and 2 phone number, and almost go TM point every week just to complaint it

I know that feeling, especially during working hours
luckily I only go 1 time, but wait for around 1 hours
try don't go those TM point located inside shopping malls, lots of people there

RM 139 (exclude GST)
RM 147.34 ~ RM 147.35 (after GST and round up)

Just go to any TM Point will do, that how I upgraded mine from VIP 10 to Advance 30 mbps

hahaha since like today is a busy day for TM staff to upgrade for those who applied the bonanza 30 mbps package
don't forget do a speedtest to ensure the speed is correct
sit back and relax the upgraded speed

but I thought nowadays new installation should come within 1 week?
As what I heard from those new installation at TM point while waiting my number

btw right now advance 30 mbps don't even have 1 minute free call to TM number right?

so after 2 years I got 600 minutes free call eh?

contract is renew for 2 years
As for equipment I do request to change new one, however TM point staff mention that only faulty can request

both TM point staff and live chat told me they can't change the equipment for me unless there is faulty

sorry I can't help on this as my Unifi is registered under my sister name, she doesn't register an unifi account so I no idea about it

no eh? then now all new subscriber doesn't have any free call
if want must buy the add on eh?

that why I ask previously is it after 2 years I will get free calls as I pay RM 199
so confusing

Ya change from RM 149 (10mbps) to RM 139 (30 mbps)

Just want to get new modem only
Others not really care about it
Yet I'm lazy to terminate and apply new one, need to change lot of details for me

Account holder must go as need the fingerprint to proceed
No new device are given, if you want just terminate and apply new one